Retail Support Specialist - More than your bank. Your banker.

Hours:

Monday - Friday, 40 hours

General Summary

Works closely with Retail Support Manager to ensure all areas of responsibilities are accurate and completed timely within the department. This includes all Teller, Personal Banker, and Retail Support procedures and objectives.

All associates at Capital City Bank have access to confidential client information, and must practice discretion at all times.

Principal Duties and Responsibilities

• Has a clear understanding of the policies and procedures for processing Teller transactions as well as cross-trained for other roles within the department regarding documentation review and Personal Banker reporting. Provides general operational support to Retail Office Delivery as needed.
• Evaluates and analyzes effectiveness of Teller, Personal Banker, and Retail Support operational policies and procedures.
• Maintains and revises the Teller and Personal Banker Manuals to reflect current policies and procedures and communicates additions/deletions/revisions to affected associates when needed.
• Prepares various weekly and monthly reports for distribution to Retail Office Delivery and serves as back up for other various reports required for distribution monthly.
• Serves as support in assessing new technologies impacting Teller and Personal Banker operations.
• Prepares content and facilitates Teller Experience Supervisor meetings.
• Responsible for the Performance Standards. Responsibilities include over and short general ledger entries, cash items and charge-backs for possible cash losses and/or disciplinary action, communicating to management by way of written documentation as needed.
• Works with correspondent bank and Brinks for office cash needs and coordinates deliveries as needed.
• Assist in maintaining official audit records for ATM, Teller Drawers, Vault, and TCR and creates reporting as needed.
• Works with Financial Accounting to clear cash items from general ledger.
• Responsible for clearing all ITM residual and acceptor cash entries posting to correspondent bank account and general ledger.
• Works with correspondent bank and Brinks to resolve discrepancies.

Employer determines the essential functions of the job.

All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, with department managers setting the standard.

Associated Duties

• Provides additional support to manager and department colleagues.
• Completes all assigned/required Bank training within established timelines.

Knowledge, Skills and Abilities (KSA) Required

The following KSAs are usually acquired through college education with specialized training course(s) in business or banking and five to seven years substantive operational experience:

• Strong written and oral communication skills.
• Proven management skills.
• Extensive background in bank teller policies and procedures, state and federal banking regulations and associate development.
• Proficiency in Word and Excel software.

Education

Associate’s or Bachelor’s degree in business or finance from an accredited college preferred.

Relevant experience may substitute for the education requirement.

Working Conditions

• Office environment.
• Some travel may be required for various job-related meetings.
• In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.

Experience

• Please provide previous employers

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)