Riverside Nurse (RN) Transfer Center-Labor Pool
Full Time
Newport News, VA
Posted
Job description
Newport News, Virginia
Overview
Responsible to work in collaboration with RHS Healthcare team in assisting patient centered care and community providers access 24 hours a day 7 days per week to RHS's Acute and Emergency Facilities and Services. Manages all inbound and outbound calls supported by Health Communications Department. Consistently coordinates patient symptom based triage, facilitates direct inpatient and Emergency department admits,/consult for patient transfer, bed placement, transportation, RHS post-acute discharge calls, remote patient monitoring, RHS MD and Service line referrals. Ensures each encounter documentation is accurate and detailed for patient's safety, reporting, and follow up. Assists with quality assurance, process improvement and other department projects necessary to department's function. Consistently anticipates and critically thinks through problems/potential issues and takes initiatives to resolve/service recovery with minimal direction. Escalates concerns by communicating appropriately with Management as outlined in department policies/ procedures.
What you will do
Qualifications
Education
Experience
Licenses and Certifications
For over 100 years, at Riverside Health System, we have made it our mission to care for others as we would care for those we love.
Overview
Responsible to work in collaboration with RHS Healthcare team in assisting patient centered care and community providers access 24 hours a day 7 days per week to RHS's Acute and Emergency Facilities and Services. Manages all inbound and outbound calls supported by Health Communications Department. Consistently coordinates patient symptom based triage, facilitates direct inpatient and Emergency department admits,/consult for patient transfer, bed placement, transportation, RHS post-acute discharge calls, remote patient monitoring, RHS MD and Service line referrals. Ensures each encounter documentation is accurate and detailed for patient's safety, reporting, and follow up. Assists with quality assurance, process improvement and other department projects necessary to department's function. Consistently anticipates and critically thinks through problems/potential issues and takes initiatives to resolve/service recovery with minimal direction. Escalates concerns by communicating appropriately with Management as outlined in department policies/ procedures.
What you will do
- Consistently demonstrates ability to assess, facilitate and coordinate in a timely manner community and RHS patient triage, admission/consult for patient transfer, bed placement, transportation, post-acute discharge calls, remote patient monitoring, RHS MD and service line referrals. Provides assistance for multiple RHS service lines.
- Attentive to department needs through availability to receive and take calls by limiting off and unavailable state. Cross-trained to answer incoming calls for Health Communications service lines.
- Average number of documented encounters per hour reflects established productivity standard.
- Demonstrates knowledge of policies and process regarding health communication services and software, online tools and thorough documentation. Ensures each encounter maintains quality which ensures customer service is standard in the call center and follow up and final resolution is done according to departmental policies and procedures.
Qualifications
Education
- Program Graduate, Registered Nurse (Required)
- Bachelors Degree, Nursing (Preferred)
Experience
- 2 years RN Experience in Acute Care setting (Preferred)
Licenses and Certifications
- Registered Nurse (RN) - Virginia Department of Health Professions (Required)
As a Riverside Health System team member, our benefits have you covered:
Health & Wellness:
- Medical Plan Options
- Vision and Dental plans (including orthodontic care)
- Wellness & fitness center discounts
- Onsite pharmacy and delivery options
- Riverside Health System services discount
- Flexible spending and savings accounts
- Healthy lifestyle incentives
Peace of Mind:
- Group Term Life and AD&D Insurance
- Short Term Disability
- Whole Life Insurance
- Critical Illness Insurance
- Accident Insurance
- Legal Insurance
- Pet Insurance
Financial Support:
- CEUs (MedBridge Education)
- 403(b) Savings Plan (Immediate Matching)
- Specialty Certification Financial Assistance
- Company Wide Bonus Program
- Employee Help Fund
Work-Life Balance:
- Paid Time Off (full- and part-time team members)
- Extended illness bank
- Care.com membership
- Employee Assistance Program
- Adoption Assistance
- Area retail discounts
- Community involvement opportunities
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.