Job description
Find your WHY at Reid Health:
Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.
To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are. Overview of Responsibilities:
Education/Experience:
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Under the direction of the Physician and Practice Manager performs diagnostic procedures, assists Physician with patient procedures and performs routine laboratory tests.
Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.
To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.
- Effectively oversees the overall workflow of the clinical staff.
- Responsible and accountable for the changing clinical needs of the office. Coordinate the clinical staff thru assigning/delegating tasks as needed throughout the day.
- Primary point of communication between providers and the rest of the clinical staff.
- Facilitates staff development and empowerment
- Acts as resource and support for staff in developing and demonstrating relationship, delegation and communication competencies
- Mentors staff through performance feedback process
- Serves as resource for developing self-directed behaviors
- Promotes the clinical growth and development of licensed and non-licensed staff to assure that essential competencies are in place to meet the customers’ needs
- Acts as a role model for professional nursing practice
- Role models and mentors preceptors
- Ability to translate concepts into tangible/definable actions and outcomes; communicates practice information in ways understood by staff
- Demonstrated competency in taking patient vitals, injection/immunization procedures, charting and documentation, exam room preparation, infectious waste handling, sterile techniques and routine lab procedures and collection.
- Verbal communication skills that build a strong patient rapport, accuracy with discussing orders with patients, patient's family and pharmacies.
- Written communication skills that are clear, concise and accurate regarding charting and documentation.
- Demonstrated ability in handling patient confidentiality.
- Ability to work with peers in a team environment.
- Demonstrated knowledge and skills necessary to provide care appropriate to the age of the patients served.
- Competent to perform IV access and maintain line for use.
- Prepares exam rooms for patient use by cleaning the rooms between patients and ensuring that each room is stocked with the appropriate supplies. Prepares procedure trays as necessary.
- Escorts patient to exam room and takes vital signs as needed. Interviews patient to assess needs. Records reason for visit and documents current medications.
- Explains to patient what to expect during provider’s examination using ADET.
- Completes routine forms as appropriate (school physical, immunization records, etc.).
- Administers EKGs and assists provider(s) with patient procedures. Administers/performs injections, immunizations, , and
- For "nursing visits" records diagnoses and completes fee sheet by recording type of visit and procedures performed.
- Performs lab tests in accordance with needs of patient and as directed by the Provider/Practice Manager and/or Lab Director. Prepares specimens for physician viewing, operates and calibrates laboratory equipment.
- Prepares specimens to be analyzed by an outside lab by packaging specimen appropriately, completing requisition form and contacting testing facility as necessary. Tracks all labs sent off-site.
- Submits lab results to provider before contacting patient and filing patient's chart.
- Schedules offsite diagnostic tests by providing the patient with appropriate preparation instructions and making the appointment by phoning the testing site. Records procedures ordered and tracks results.
- Facilitates referrals to other providers by phoning their offices, making an appointment for the patient, and forwarding requested test results, etc. Records and tracks all referrals.
- Contacts Hospital and outside sources regarding lab results, x-ray results and ER reports.
- Phones pharmacies to authorize prescriptions
- Contacts nursing homes regarding patient orders.
- Contacts patients to relay test result information; and returns patients phone calls with the physician's recommendations for their care.
- Pre-certifies hospital admissions and referrals by contacting the appropriate insurance professionals and providing them with the requested information. Records precertification number in chart. Records and tracks all referrals.
- Takes manual inventory of drugs. Checks expiration dates and orders replenishments as needed.
- Orders supplies for back office as needed.
- Disinfects exam rooms and lab and straightens reception area daily. Disinfects toys weekly.
- Performs front office duties and other duties as required.
- Performs all duties respectful of confidentiality and safety of all patients, employees, and physicians.
- Completes all Workman’s Compensation insurance forms..
- Interact appropriately and deal effectively with patients and employees of diverse socioeconomic, cultural, and ethnic backgrounds
- Provide support for the delivery of patient care with the ability to identify clinical improvement opportunities and lead team towards improvement.
- Shows a commitment to personal professional growth through the pursuit of advanced knowledge and skills
- Supports team in meeting the customer satisfaction targets established by RHPA.
- Implements service recovery initiatives promptly with all customer groups.
- Assures that all customer service strategies in practice environment are implemented.
- Works in collaboration with the physicians and the other providers to develop and deliver patient care of the highest standard by all within the practice(s).
- Committed to the use of the KSB’s.
Education/Experience:
Required Experience: Previous experience in medical office or health care setting preferred.
Required Education: Degree from an accredited nursing program.
Required License: Current and valid Ohio RN license.
Schedule Details: Day shift. 40 hours weekly. 9:00-5:30p. What We Offer:
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Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.
Other Information:
EEO Statement: Reid Health is an Equal Opportunity Employer
No Search Firms:
Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health.
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