Rooms Supervisor | Hotel Grand Stark

Palisociety is currently seeking a personable, motivated and experienced individual to join our team as the Rooms Supervisor at Hotel Grand Stark.

POSITION PROFILE:

Assist in overseeing Front Desk, Housekeeping, Property Maintenance Teams, Valet standards and Hotel Overnight Agents. Operate the hotel at a level that meets and exceeds the standards of our Guests. Develop, engage, encourage, and motivate staff at all times. Maintain physical attributes and cleanliness of the property.

ESSENTIAL FUNCTIONS:

• Assist with managing all operational functions of the hotel.
• Hold regularly scheduled meetings with staff.
• Ensure full compliance of Hotel operating controls, SOP's, policies, procedures and service standards.
• Assist with all key property issues including capital projects, customer service and refurbishment.
• Handle complaints and oversee service recovery procedures.
• Ensure all decisions are made in the best interest of the hotels and management.
• Develop improvement actions and carry out cost savings.
• Assist in the procurement of operating supplies and equipment.
• Assist with managing third-party vendor relationships for essential equipment and services.
• Assist with hiring key staff members
• Coordinating with staff for all activities and functions.
• Arranging the weekly staff schedule.
• Assist with supervising all on-property staff while on shift
• Be accountable for responsibilities of staff and take ownership of guest complaints.
• Provide effective leadership to team members.
• Respond to audits to ensure continual improvement is achieved.
• Other duties as assigned.

PREREQUISITES

The ideal candidate is a seasoned and highly intelligent hospitality professional with outstanding management skills and extensive hands-on experience.

BASIC REQUIREMENTS

• Must have good verbal and written communication skills.
• Must be able to speak and communicate clearly and concisely.
• Must use good judgment.
• Must work as a team to drive results.
• Must be an organized individual and prioritize well.
• Must be able to handle stressful situations, work in a fast-paced environment and prioritize well.
• Must have a good work ethic.
• Must display a positive attitude.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

REQUIREMENTS

• Must be able to work a flexible schedule and shifts – weekends & holidays as needed
• Minimum one year supervisory experience within a luxury hotel setting.
• Ability to carry up to 40lbs
• Ability to walk, stand, and bend continuously.

Palisociety is a fully integrated hospitality company that acquires, programs, develops, owns and operates unique hotels and residences across the country under three distinct monikers: Palihouse, Palihotel, ARRIVE by Palisociety and a collection of independently branded properties. We aim to enhance the lives of our guests and the local community, by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff and trusty service.

Palisociety’s four brands feature 13 hotels and 23 restaurants and bars in current operation. Across the portfolio, five additional hotels are under construction and anticipated to open by Spring 2022, along with a development pipeline of 15 properties in discussion/planning phase. Palisociety properties have been featured on Condeě Nast Traveler’s Hot List, Travel + Leisure IT List, and more, with accolades from the New York Times, Architectural Digest, Wallpaper* and countless others. Avi Brosh founded Palisociety in 1998 in Los Angeles.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit www.arrivehotels.com or follow @arrivehotels