Job Purpose: In this position you will guide customers through identifying a court ordered substance and/or behavioral health assessment, providing the necessary online resource to receive an accurate and thorough assessment report to provide to court officials.

The focus of this role includes:

• Learn/Understand the entire sales process, from lead creation to closing
• Answer inbound calls and make outbound calls to prospective leads
• Manage active and timely follow up on all leads (following a defined callback cadence); track leads
• Explain how our process works, the different assessment types, pricing options, and schedules/rush options
• Close deals, helping customers select the correct assessment and complete their purchase
• Handle objections by selling value
• Register each client in our CRM
• Process credit card payments for each assessment
• Cross-sell related services as directed
• Use tools to disposition and note customer accounts appropriately
• Efficiently navigate multiple technology systems (web phone, scripts/forms, chat, CRM, document management tool, payment processing, etc) concurrently
• Work with management on an ongoing basis to improve processes and overall performance
• All other duties as assigned

What we are looking for in a candidate:

• Exceptional familiarity with Office365 products
• 1+ years of Inside Sales experience
• Must be a self-starter and exhibit problem solving skills
• Must be able to display a friendly and helpful disposition and have proven stable work history
• Strong organizational and time management skills.
• High attention to details.
• Proven ability to actively listen and communicate with empathy
• Experience in the medical field with HIPPAA compliance a plus.
• Must reside in the United States

What can you expect:

• Qualified leads who need our product
• Paid training
• An hourly base rate plus commission plan
• A comprehensive and highly competitive benefits package including health, dental, vision, 401k with match, paid time off and seven paid holidays per year
• Small team sizes and hands-on leadership
• An investment in our employees’ professional development and growth
• On-going professional training opportunities available
• The opportunity to work as part of a company with a history of growth (we’ve doubled in size over the past three years) and a bright future as the public safety and technology industries expand
• Work from home and still be part of a team!

Hours: 9:30am-6pm CST Monday through Friday

Compensation: $20.00 per hour + commission, average $60-$70K per year

Target Start Date: 4/3/23

Equal Opportunity Employer It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.

#Indeed1