Job description

The Continental Automotive Group is an exceptional place to be, and lucky for you, we're recruiting! We are a locally-owned, family-operated company with locations in North/Central Austin. Employee satisfaction is centric to our philosophy, exemplified by our impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package.

Check out our Transformational Not Transactional Culture!

https://www.youtube.com/watch?v=hHUUEfO11N4

A typing test is required for this position. You will need to visit https://play.typeracer.com/ to complete 2 typing tests and submit it with your application. Please be aware your application will not be processed until the typing tests are taken and attached to the application.

Competencies:

• Attention to detail
• High standards
• Flexibility/adaptability
• Efficiency through organization and practice
• Openness to critiques and ideas
• Genuine passion to create a world-class and TRANSFORMATIONAL experience for customers/co-workers
• Desire and ability to work autonomously (Task, Time, Technique, and Team)
• Handling and responding promptly to incoming calls, emails, and online chats

Responsibilities include but are not limited to:

• Type 45+ WPM
• Natural at building rapport quickly
• Process focused - structure and consistency is key
• Basic computer abilities (quickly learn different software, basic spreadsheet use, office work, etc)
• Online conversations/online chatting while answering phones and working internet leads
• Open and trusting in a team environment - trust is key
• Must have held a valid driver's license for at least 1 year

What to Expect:

• We believe in self-development, often encouraging one another to be our best. There is a positive culture with attentive and supportive management. We strive to set all employees up for success.
• We DON’T sell cars, but we engage with people looking to buy cars. What we DO sell are appointments to visit the dealership. Most of the customers we speak with are excited at the prospect of getting a new car, which makes the day go by faster and feel positive. We do make outbound follow up calls with an hourly quota.
• Training is thorough. We will demonstrate how to create engagement and have positive, value adding conversations, as well as how to operate all computer systems. This is a team-based job where we rely on each other for help and support. We serve 5 major brand area dealerships (Honda, INFINITI, Subaru, Mercedes-Benz, and Audi).

Schedule:

• This position offices out of Austin, TX, however our team enjoys working from home perks as well. After thorough training, enjoy in-office, remote, or hybrid (remote/office) work.
• This is a full-time position. We're extremely flexible on granting our employees days off when advance notice is given. Overtime occasionally available.
• Schedule 1: Mon, Tue, Thu, Fri 11:15-7:15pm. Sat 8:45-7pm
• Schedule 2: Mon, Tue, Wed, Fri 11:15-7:15pm. Sun 10-6pm
• Schedule 3: Tue-Fri 9-6pm, Sat 845-7pm
• 2-3 weeks training schedule shifts: Mon-Fri 8-5pm, 9-6pm, or 10-7pm.

Note: In-office training preferred, however, we will consider remote training on a case-by-case basis.

Compensation:

• $19+ an hour depending on experience.

Our compensation structure for this role is almost unheard of in the industry. We offer a competitive rate of pay with the expectation of outstanding performance, while providing our customers with transformational, not transactional service. If you are just looking for a carrot to chase from month-to-month, this may not be the right role for you. We are looking for someone who takes pride in their work and genuinely enjoys helping people. Our team is focused on providing the best possible experience for our customers and enjoy working in a collaborative environment!

Core Values:

Transformational Not Transactional - Be Transformational

• We do what we say we're going to do
• We encourage and support each other
• We're committed to continuous growth
• We're all goal-setters
• We promise to be mentors/mentees
• We create and are part of high-performing teams

Benefits

The Continental Automotive Group is an equal opportunity employer and a drug free workplace.

All Continental Automotive Group Full-Time Employees Receive:

• Employer Paid Dental Insurance
• Employer Paid Life Insurance
• Employer Paid Medical Insurance
• Employer Paid Health Savings Account Contribution
• Employer Paid Wellness Clinic (512) 381-3578
• Employer Paid Flu Vaccinations Every Fall
• Employer Percentage Matching for 401k
• 14 Paid Time Off Vacation Days/Year (1-9 years)
• 19 Paid Time Off Vacation Days/Year (10+ years)
• Annual Christmas Bonus Based on Tenure
• Annual Christmas Party
• Annual Employee Appreciation Dinner
• Employee Vehicle Purchase Program
• Employee Discounts on Collision Repair, Parts, and Service
• Bi-Weekly Pay Periods, Paid on Fridays
• Holidays: Thanksgiving, Christmas & New Years
• Employer Paid Lunches Every Saturday
• Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
• Access to In-House Insurance Agency
• Access to In-House Marketing Agency
• Voluntary Life Term and Whole Insurance
• Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
• $200 Donation to Charity of Your Choice with Approval

We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!

CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988

Job Type: Full-time

Pay: From $40,250.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
All customers and employees are required to wear a mask, contactless service and sales delivery available for customers, common surfaces are sanitized regularly, social distancing practiced in shared work areas, individual/group virtual meetings.

Work Location: Hybrid remote in Austin, TX

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