Job description

Come join the Sales Team at the Hampton Inn & Suites Grand Rapids Downtown!

JOB SUMMARY: Responsible for provided sales support to the hotel.

ESSENTIAL JOB FUNCTIONS:

§ Answer sales phone calls when sales team is not available

§ Respond to all sales inquiries and follow-up on all customer needs accurately, timely and in a professional manner

§ Solicit past group business

§ Solicit new business based on hotel’s needs (group or transient TBD by GM or Sales Leader)

§ Proactively sell and conduct tours for meeting and banquet space while providing information on hotel

§ Meet or exceed activity goals determined by GM or Sales Leader

§ Type correspondence, reports and necessary forms (i.e. contracts, prepare proposals, etc.) as directed

§ Assistance in coordination of all group business as contracted by the sales manager

§ Effectively communicate with all departments to ensure that the meeting and related functions are executed to exceed the client’s expectations–assist set up, tear down of meeting rooms

§ Maintain well-documented, accurate, organized and up-to-date file management

§ Develop strong customer relationships through professional client communication

§ Work with sales personnel to achieve required sales team goals

§ Have current knowledge of hotel rates, strategies, discounts and promotions

§ Assist with completing required sales reports

§ Assist hotel with implementing hotel specific selling strategies

§ Promptly follows-up on all customers needs and inquiries in an efficient and expedient manner

§ Assists the sales manager with client events, etc.

§ Book all wedding events

§ Maintains social media sites, such as Facebook, Twitter, etc.

§ Conduct site visits

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES:

§ Computer software and telephone skills

§ Communication both verbal and written

§ Dependable and customer focus

§ Time management and problem solving skills

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

§ Hotel experience preferred

§ Sales experience is a plus

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Valid driver’s license and safe driving record – satisfactory criminal background screening required

SUPERVISORY RESPONSBILITY

This position has no supervisory responsibilities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position may require variable hours based on the needs of the hotel.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

Lodgco Hospitality, LLC is a multi-brand, hospitality company that delivers value, rewards and a sense of pride to its associates, guests, and investors. Lodgco Hospitality was founded on the desire to develop and manage hotels that offer guests premier accommodations with the finest service possible. We empower our associates to ensure total guest satisfaction. We are committed to continuous improvement, innovation, customer-centered technology, and developing future leaders.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Supplemental pay types:

• Bonus pay

Work Location: One location

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