Job description

Greetings from the Sylvan Learning Centers of Minnesota family! We own and operate ten Sylvan Learning centers in Minnesota.

At Sylvan Learning, we work hard each day to provide every family we serve with superior educational services, including high-quality educational programs and world-class customer service from our professional, hard-working, and dedicated team of professionals. We also like to have some fun along the way!

Every parent wants the same things for their children: self-confidence, personal happiness, and professional success. As a franchise organization with more than 800 locations worldwide, Sylvan Learning knows and believes that a solid education is the foundation to achieving all three of these goals. They also know that no two students are exactly alike. Sylvan Learning expects and encourages each of its franchisees to develop personal learning plans that are unique to each student. They are committed to educational excellence and over the past 40 years have had the privilege of working with millions of students, transforming their lives and preparing them for success in school and beyond.

As a member of the Sylvan team, you would work with caring, bright, and motivated people who share a passion for helping students build the skills, habits, and attitudes they need to succeed in school and in life. Our talented employees take pride in the impact they make each day and the exceptional service they provide to Sylvan families.

We would be honored to explore having you join our team. We are dedicated to doing our part to make your possible employment with us rewarding, challenging, and fulfilling.

BENEFITS INCLUDE:
* Competitive pay based on experience and qualifications
* Paid time off
* Potential for monthly and annual bonuses
* Paid training
* Flexible schedule
* Health insurance
* Full dental insurance
* 401(k) company match
* Company trainings and outings with food and beverages provided
* A warm, fun, and team-oriented atmosphere

GENERAL SUMMARY:
The Sales Enrollment Coordinator is responsible for driving sales and results, managing the overall customer experience, and utilizing local marketing strategies to achieve performance goals and grow our Centers. This is a revenue-driving and growth-centered position.

ESSENTIAL JOB FUNCTIONS:

• Ensure timely, high-quality, and personal customer service responses to all calls and walk-in inquiries; make certain inquiries get answered during business hours
• Meet sales and expense targets
• Monitor and track center performance, profit and loss controls, revenues, expenses, and fee collection; recommend and implement interventions to improve performance
• Review all corporate communications
• Confer with customers at each stage of the customer lifecycle; direct the sales and service process throughout the customer lifecycle to keep customers enrolled
• Promote financing options that meet the customer’s needs and manage the application/closing process
• Manage marketing and sales activities to drive new sales enrollments
• Establish and maintain collaborative relationships with teachers, educational specialists, and other school administrators and parent/teacher organizations
• Conduct school visits to establish and maintain relationships with school personnel for partnership and marketing purposes
• Ensure the professional appearance of the Center according to Sylvan standards
• Ensure adherence to established Sylvan policies, procedures, and operating standards with particular attention to student safety and well-being

KNOWLEDGE REQUIRED:

• Four year degree preferred, but not required
• A minimum of two years of customer service experience; retail sales experience preferred
• Experience using Microsoft Office and other standard business applications
• Knowledge of general office equipment such as copiers, printers, and office phones
• Familiarity with instructional technology and tablet computers preferred

SKILLS AND ABILITIES REQUIRED:

• Strong customer service, interpersonal, and communication skills; outgoing, people-oriented approach preferred
• Proven ability to effectively use customer service and consultative sales skills to establish and build relationships
• Proven sales skills with a strong sense of urgency
• Proven ability to supervise, coach, and develop Center staff
• Strong presentation skills for small group opportunities
• Ability to track and interpret business metrics and financial statements
• Strong analytical and problem solving skills
• Strong word processing, data entry, and other administrative skills
• Strong organizational skills; proven ability to manage multiple tasks and be flexible
• Proven ability to communicate effectively in writing; ability to proofread and edit copy
• Ability to work collaboratively; strong team player
• Ability to work a flexible schedule, including evenings
• Ability to occasionally lift and/or move up to ten pounds

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.

Thank you! We would love to hear from interested candidates!

Job Type: Full-time

Pay: $42,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Flexible schedule
• Health insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Travel reimbursement

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Monthly bonus

License/Certification:

• Driver's License (Preferred)

Work Location: On the road

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