About XWP

XWP has collaborated on some of the most ambitious and successful WordPress projects and partnered with the likes of Google, News Corp, and Penske Media Corporation (PMC) to bring richer technologies and delightful user experiences to the open web.

Our team of 80+ experts (from 30+ countries and 6 continents) enjoy challenging work, service-focused and collaborative teammates, and many opportunities to grow and learn. We have a passion and enthusiasm for what we do and a sincere care for each other and our clients.

We are looking for a creative and detail-oriented Sales Operations Assistant to join our growing team, increasing the capacity and efficiency of XWP’s sales team and supporting long-term, high-value partnerships.

Who You Are

• You are a proactive problem solver, capable of both identifying opportunities and offering solutions
• You care about the success of your team in meeting their established objectives
• You have a demonstrated ability for continuous learning and an interest in growth towards a sales or marketing career path
• You would find work-life harmony with the give and take of schedule flexibility and work needs that extend across many time zones (Americas, Europe, Australia)
• You value autonomy and have the self-management skills to operate dependably in a fully remote role

What You’ve Done

• You have completed your high school education or equivalent

• You have experience working with tools like Google Suite and Zoom

• You’ve been responsible for crafting impeccably written communications

• You’ve balanced competing priorities across dozens of outstanding tasks with timeliness and attention to detail

• You’ve worked collaboratively with team members or clients across cultures

Bonus

• You have experience working remotely (including remote education experience)

• You have experience working with Slack, Hubspot CRM, and Atlassian (JIRA, Confluence)

• You’ve worked in an IT or web development agency environment

• You have hands-on experience with WordPress or involvement in the WordPress community

What You’ll Do Here

Maintain High Levels of Customer Satisfaction

• Actively participate in the smooth running of sales operations and collaborate with team members on the deployment of our enterprise solutions

• Proactively monitor and reply to incoming client correspondence

• Research of information required to prequalify leads

• Track and analyze inbound data trends and sources, and contribute to quarterly data reports

• Attend prospective customer calls as availability permits

• Escalate any problems, issues, or opportunities to the Sales Operations Coordinator

• Represent XWP to some of the most exciting brands in technology and publishing

Collaborate Across Teams

• Participate in weekly scheduled Sales team meetings

• Update and maintain internal documentation and ensure its communication to the Sales team

• Keep the Sales team well informed through the daily use and maintenance of the Hubspot CRM

What Success Looks Like

• Demonstrated learning in the areas of sales operations and an understanding of WordPress technology

• Sales leads are accurately qualified and assessed, leading to positive conversion rates

• All Sales documentation is complete and accessible to key team members

• Participation and activation within XWP’s environment and remote culture

Payscale & Benefits

• Trust and support from your colleagues (we look out for each other and work together towards our shared goals and vision)

• The rewards of a highly collaborative culture (we’re a team, not a working group)

• The joys of remote work done right: schedule flexibility, skip the commute, more time for family, caregiving, and interests outside of work

• The chance to play an important part in helping XWP achieve its full potential and make a meaningful difference for our clients, team members and the open web

• A starting pay range of USD $15 per hour

• Unleash+ allowance of up to USD $1,250 per year to enrich your life, and other benefits

Are you intrigued?

Apply now (link below) and tell us about yourself, what this role will mean to you, and why you are who we want to work with.

If you are not the one we are looking for, please share this with anyone you know who might be!