Job description

Sales Support Representative

6-month initial contract (temp-to-permanent)

M-F, 8 hours a day between the hours of 7am-6pm

$22/HR-$24/HR based on health benefits

Lake Forest, IL

Orion Group is hiring a Sales Support Representative to join our intravenous medical device manufacturing partner in Lake Forest, IL.

Primary Job Function:

The Sales Support Representative will manage administrative and other office duties that leave the sales team free to focus on the business of selling ICU products.

Sales Support Representative Responsibilities:

SALES SUPPORT Responsibilities :

• Act as liaison for internal & external sales communication
• Generate and submit sales documentation for PSRs (Quotes, Relationship Forms, GPO lookup)
• Generate new sales opportunities from phone & email inquiries
• Manage Website inquires related to sales opportunities
• Provide technical support and maintain a strong level of product & competitor knowledge
• Assist Sales Reps with territory management (provide sales reports, research discrepancies)
• Provide information to customers & reps on substitute & competitive products
• Support & perform special projects
• Participate in escalated calls with customers or sales teams as needed

• Manage vendor credentialing process with various credentialing companies.

CUSTOMER SUPPORT Responsibilities:

• Top Trading Partner Management (managed or high visibility) customer demand and supply
• Manage Blue Chip (managed or high visibility) customer demand and supply
• Responsible for providing a solution to customer concerns (internal & external)
• Book orders for customer where applicable
• Create returns for customers where applicable
• Maintain and enhance relationship with existing customer base in collaboration with Sales team
• Answer escalated customer phone calls
• Expedite urgent requests, following through with customer to ensure product delivery details are communicated through to delivery
• Review orders for product availability
• Process change requests
• Work with Planning relative to back ordered or late deliveries to ensure accurate delivery of information to customer as necessary
• Point of contact for inbound inquiries, providing prospect with product information, marketing, R&D, and engineering materials and samples
• Proactively manage shipment dates, ordered item sourcing or proposal of alternate items to reduce late deliveries to customers
• Manage allocation changes & updates
• Understand EDI & eCommerce sites must be able to troubleshoot customer issues
• Answer all ServiceCloud inquiries within 24 hours. Escalated or urgent requests must be answered same day.

Operations Support Responsibilities:

• Lead the Conversion order process
• Enter/Monitor Conversion orders
• Monitor product builds in support of Conversion orders
• Weekly reporting for high priority or high visibility items
• Set, manage, and update product allocation to open orders in the case of excessive limited supply
• Cross train in other areas in order to better support the functions of the supply chain
• General process knowledge of all departments that SCS interacts with
• Participate in QBRs
• Primary POC for TPs
• Responsible for communicating operations updates to trading partners
• Maintain knowledge of item setups & configurations.

Sales Support Specialist Qualifications:

• Strong excel skills
• Be able to come up with creative solutions for customers internal and external with little to no help from a regional lead
• Ability to communicate clearly and effectively (verbal & written) with upper management & customers- must be positive
• Strong ability to positively influence others
• Ability to manage complicated tasks in a high pressure environment
• Ability to multi-task and work with little direction
• ERP experience a plus, computer skills required, working knowledge of MS Office
• General knowledge of the manufacturing, sales and distribution processes.
• High School diploma required; college degree preferred
• 2 more years’ experience in sales; preferably in medical device industry

_Minimum Qualifications
_• Must be 18 years of age

• Must pass pre-employment drug screen and background check

Travel Requirements
•Typically requires travel less than 5% of the time

Physical Requirements and Work Environment

• While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required.
• This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines."

Job Types: Full-time, Contract

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• Lake Forest, IL 60045: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Sales: 2 years (Preferred)
• Filing: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Technical support: 1 year (Preferred)
• Process Change Requests: 1 year (Preferred)
• ERP systems: 1 year (Preferred)
• MS Office: 1 year (Preferred)
• Order Process: 1 year (Preferred)
• Data entry: 1 year (Preferred)
• Distribution process: 1 year (Preferred)
• Effectively Communicating: 1 year (Preferred)
• Manufacturing knowledge: 1 year (Preferred)

Work Location: One location

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