GENERAL SUMMARY:

Responsible for patient scheduling, pre-registration and insurance authorization for the outpatient departments.

ESSENTIAL DUTIES:

• Responds to calls including patients, physicians, physicians' office staff, peers, and determines the urgency of the situation. Suggests appropriate referrals.
• Answers telephones for department, prioritizes, screens, and redirects calls. Answers questions, handles routine matters and takes messages.
• Schedules all appointments for patients on the SMS scheduling system and works with the manager to meet these goals.
• Will mail each patient a letter to confirm their appointment, inform patient about the test(s) and discuss the necessary preparation information if scheduled appointment is more than three (3) days out.
• Completes all types of outpatient registrations in a professional, accurate, customer-oriented and timely manner.
• Obtains information from patient health insurance or managed care identification card.
• Maintains forms in all printers at all times, which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment.
• Works with individual physician offices and their office managers on obtaining correct information for scheduling appointments.
• Performs work of equal skill and responsibility as directed. May also perform work of a higher level in preparation for increased responsibilities or when the department requires.
• Attends all required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazards.
• Follows the hospital exposure control plans/blood borne and airborne pathogens.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Promotes effective working relations and works effectively as part of a department/unit team inter- and intradepartmentally to facilitate the department's/unit's ability to meet its goals and objectives.
• Manages TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through Biogen website.

STANDARD QUALIFICATIONS:

• High School diploma or equivalent required. One year of secretarial training or equivalent experience preferred.
  
• Customer service experience required. One year of experience in healthcare setting-prefer registration/scheduling, unit secretary or medical billing, 30 WPM typing required, Windows knowledge, able to perform accurately in a fast-paced environment. Prefer experience with one Contact, Epic, Outlook, 3rd party validation insurance websites and medical terminology. Working knowledge of hospital SMS scheduling preferred
• Knowledge of medical terminology, telephone experience required, and testing requirements preferred.

• Beaumont Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.