Senior Helpers is currently seeking a Scheduler to work in their East Madison office.

As a member of Senior Helpers Scheduling team, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families and our employees.

Senior Helpers is proud to be the first and only national in-home care provider to receive certification as a Great Place to Work. Our caregivers and CNA's are treated with respect in an inclusive environment, enjoy employee pride and camaraderie, and recognize that the work they do makes a real difference for our clients.

Primary Responsibilities (including, but not limited to):

• Under direct supervision of the lead scheduler, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day (VERY rarely staying late)
• Track and record in software all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the CM and HR
• Accept on-call duty averaging two nights per month and one weekend every other month(added incentive)
• must possess willingness to be last minute back-up to caregivers in rare circumstances during normal business hours.

Qualifications:

• Minimum of one year in a office setting
• Professional experience in the field of customer service
• Knowledge of general healthcare staffing requirements
• Scheduling experience a plus
• Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
• Must have experience using telephones with multiple lines and maintain professionalism and patience in a fast paced environment
• Excellent problem solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.