Description

Work where every moment matters.

Every day, almost 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network as a Scheduler.

Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years. Our Person-Centered Care Model allows our employees to learn and grow within our organization, all while providing integrated support to the patient. As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client's home. Most importantly, our employees are appreciated for the real differences they make in both the lives of their clients and their clients' families.

Collaborates and communicates with professional and paraprofessional staff, schedules designated services with staff, clients, families and other providers to fill client needs. Ensures the timely and accurate delivery of services based on customer expectations and staff availability.

In general, most of the time will be spent in the following activities:

• Schedules services for care management team

• Applies organizational and detail oriented skills to utilize computer and manual scheduling system to assign staff

• Demonstrates understanding of scheduling process and is able to track overtime, weekends, holidays, evenings and arranges staff replacements for care management team

• Exhibits strong customer service skills through positive, helpful interactions

• Exercises judgment and prioritizing in making independent decisions within scope of responsibilities

• Coordinates care team services with ancillary services

• Communicates variances in schedule for any care management team member and notifies appropriate internal/external customer

• Identifies and reports patient service issues

• Effectively produces and distributes weekly schedules and revised schedules for team members

• Orients paraprofessional and professional staff to the scheduling process

• Participates in care management team conferences

• Communicates with care management team and other departments regarding billing and payroll issues

• Maintains active record and filing

Qualifications

Experience: Two years experience in managing multiple priorities and tasks including interacting with customers preferred. Experience in health care preferred.

Skills: Computer literate; data entry and typing skills; telephone skills, bilingual preferred

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.