Job description

• H.S. Diploma or GED.
• Prior home care scheduling experience preferred.
• Spanish language skills a plus
• Computer skills including but not limited to MS Office, MS Excel and scheduling program.
• Basic medical terminology.
• Interpersonal, organizational and communication skills.
• Ability to carry out directions, read and write effectively.
• Maturity and ability to deal effectively with the demands of the job.
• Must possess and demonstrate excellent verbal and written communication skills and an ability to be successful in a very fast-paced environment. The required extensive client communications require exceptional phone presence and patience.

• Understands and adheres to established FirstLight HomeCare policies and procedures.
• Creates and maintains staff schedules.
• Provides staffing for sick leave, vacation, long term leave.
• Schedules client appointments/visits according to care plans and staff availability.
• Enters scheduling data, creates schedules.
• Contacts care providers and clients regarding day-to-day changes.
• Discerns client services required as outlined in agreements, urgent requests and care plans.
• Enters staff and client information into database.
• Maintains staff and client database (e.g. employee assessments, dates and reminders of TB, client admission, client hospital admission and discharge).
• Maintains staff and client statistics, and reports.
• Maintains call – in and retention report.
• Performs general office duties including but not limited to word processing, photocopies, files, shreds, sort/distributes mail, provides reception and telephone services.
• Takes calls after hours and weekends to handle emergencies, scheduling issues, and client referrals and intakes.
• Responsible for employment decisions, including hiring and termination.

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