ACES is a rapidly growing company of autism services that is dedicated to enhancing the quality of life for individuals and families impacted with autism or other special needs. We provide comprehensive, professional services to maximize individuals' potential in the home, school and community, throughout their lifespan.

ACES' distinguished care is grounded in an industry-leading model of behavioral artistry – which combines the best clinical practice of traditional Applied Behavioral Analysis (ABA) with humanistic elements that help our clients generalize their skills and gain independence. At nearly 60 locations across 9 states, we are motivated to grow both so that we can serve more clients and close the significant supply gap that currently exists across the United States.

We are committed to attracting and cultivating the very best team members who embody ACES' values and culture and are passionate about our work. In 2020, ACES partnered with growth equity firm General Atlantic to scale its clinical model and move toward its vision of becoming the household name in America for the highest-quality autism care. Based in an industry with strong tailwinds for growth, ACES is a unique opportunity for the right candidate.

For more information, visit http://www.acesaba.com.

Role Description

At ACES, we are committed to elevating the standards in the treatment of autism.

The Scheduling Client Utilization Manager is responsible for managing scheduling and rescheduling operations and will report directly to the Director of Scheduling. They will manage direct team members, which includes Scheduling Supervisors, on-call manager, and a Scheduling Assistant.

The Scheduling Client Utilization Manager is responsible for the overall administration, management, coordination, and evaluation of the team. A key responsibility will be to enhance the scheduling staff, working to optimize this team's size and capabilities. In addition, to work collaboratively with the Director of Scheduling to advance our technology platform to manage all operating/scheduling capabilities of the company will be essential to the company's growth and success.

Salary: $65,000-$78,000 annually

Responsibilities

• Develop, analyze, and monitor scheduling processes, policies, and procedures to optimize fulfillment of client authorizations ensuring clients receive timely access to care
• Measuring and reporting metrics for key performance indicators; holds self and team accountable for achieving our KPI's
• Managing the day-to-day operations of rescheduling and scheduling department functions, including, without limitation, training, and oversight of staff
• Conducting all relevant internal audits
• Evaluates team members performance and conducts annual reviews for direct reports
• Trains new hires according to standards and provides ongoing training as changes occur
• Developing and maintaining effective, sound, and healthy communication with a wide range of people at various levels within the company
• Creating an environment where team members can challenge existing processes and discover new ways of working that can be of important advance to the organization
• All other duties as assigned

The foregoing job responsibilities are illustrative only and are not meant to be exhaustive. ACES reserves the right to change, amend or modify the job description/responsibilities at any time and in its sole discretion.

We're looking for a motivated, experienced leader:

• Ability to efficiently multi-task, with strong time management and organizational skills
• Ability to work independently while communicating and coordinating work efforts with team members
• Detail-oriented and tech-savvy
• Highly organized and capable of simultaneously managing a variety of responsibilities
• Excellent staff management skills, high EQ (interpersonal, organizational, and communication skills)
• Ability to exercise initiative, good judgement and capable problem-solving skills
• Professional, positive attitude and appearance
• An aggressive "can do" attitude combined with a sense of urgency and a commitment to quality

What does an "ACE-ified" team member look like?

• Driven by our mission; embodies our values and culture
• Strong intellectual curiosity with a growth mindset
• Mature and self-aware, with a professional presence
• Exudes positive energy; pleasantly persistent
• Humble, caring and empathetic
• Displays grit and scrappiness, roll-up-your-sleeves work ethic
• Quick learner comfortable with a high level of ambiguity and geographically distributed team

Why ACES?

Join the ACES movement. 27 years ago, a teacher in her classroom had a vision, that she could not only uniquely improve the quality of life for her students - that she could also build an organization to help others do the same. And that they together could elevate the standards in the treatment of autism, discover new and better ways of providing care and create ripples of positive impact across millions of lives. We aim to be the standard setter and a household name for autism services in America whose growth will solve the current gap in the supply of quality care.

You can bring your whole self to work as you embody our core values!

Accountability, Collaboration, Education, Flexibility, Fun, Innovation, Passion, Respect, Results, Service

ACES offers our teammates advantages that can't be found in other clinical workplaces, including:

• The opportunity to be part of a fast growing company focused on changing the future of behavioral therapy
• Collaborative, supportive, agile and fun culture
• High levels of responsibility and opportunities for advancement
• Paid vacation/sick time, retirement options, as well as health, vision, and dental benefits

Why does ACES offer all of these benefits? Because we know what it takes to deliver the highest level of care and our team deserves the best resources to succeed and enjoy their work. In return, we expect the best out of you!