Scheduling Coordinator

Augusta University
Full Time
Augusta, GA 30912
Posted
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Job description

    About Us

    Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 9,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.

    Location

    Augusta University –

    Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

    Job Summary

    Provides check in and check out administrative functions within the student health clinic, to include processing and reconciling payments, scheduling appointments for in-person and telehealth appointments, processing referrals and making appointments with outside providers/clinics, and tracking follow-up reports/medical records from outside providers. Responsible for answering telephone calls, routing medication faxes and student email requests for assistance to appropriate clinic personnel, and daily interactions with students at the clinic front desk.

    Responsibilities

    Responsibilities to include but not limited to:
    Check-out: Discharge students at the end of visit. Inform students of amount due and take payment. Post payments in practice manager. Contact students about out-standing fees on account. Process/Fax medical records request and give to SHS Coordinator. Verify charges on encounter form match within EMR system.
    Check-in: Check patients into the student health clinic at the front desk or with the self-check-in kiosk. Provide forms to students at check-in. Inform students of responsibility for payment and maintain treatment consent records. Ensure information on students is up to date, to include phone number, insurance card. Verify eligibility for services in Banner system. Check IDs. Notify clinical staff of need to triage students and when students are ready to be seen.
    Appointment Scheduling: Assist students with scheduling same day appointments via phone. Assist students in scheduling procedures/physicals therapy appointments. Inform students of responsibility for payment. Ensure information on students is up to date within the EMR system. Verify eligibility for services in AU Banner system. Call and/or email reminders to students of upcoming appointments, to include sending telehealth calendar requests and links. Answer multi-line telephone system. Direct phone calls to appropriate clinical staff as needed.
    Daily Deposit: Create daily deposit in University banking system. Deposit checks.
    Other: Keep check-in area and waiting room clean and organized. Assist visitors. Provide information to students. Restock brochure, magazines, water, cups, etc. in waiting room. Maintain inventory of office supplies for administrative purposes, and notify designated staff of supplies that need to be ordered. Serve as back-up for Referral processing. Additional duties as assigned by the Director of Student Health Services of Augusta University.

    Required Qualifications

    High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization and four years of experience in an office setting.

    Preferred Qualifications

    Experience working in ambulatory health care setting, preferably at a college/university health clinic.

    Knowledge, Skills, & Abilities

    Ability to maintain confidentiality. Excellent interpersonal, written, and verbal communication skills. Proficient in Microsoft Office and other computer software/databases. Detail-oriented. Knowledge of Electronic Health Records.

    Shift/Salary/Benefits

    Shift: Days: Mon-Fri.
    Pay Grade: 9
    Salary: $15.00
    Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position.
    Recruitment Period: 1/6/23 - Until Filled

    Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
    Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
    Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

    Conditions of Employment

    All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

    The primary work location for this position is within the Augusta University Medical Center or other Augusta University Health System Clinic Space and is subject to the Centers for Medicare & Medicaid Services guidelines. The selected candidate will be required to provide proof of COVID vaccination or an approved exemption. Your application to this position confirms you are aware of this requirement and agree to provide proof of either COVID vaccination or our organization's approval of a medical or religious exemption.

    All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

    Credit Check


    This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.

    Other Information

    This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
    Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

    Equal Employment Opportunity

    Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

    How To Apply

    Consider applying with us today!

    https://www.augusta.edu/hr/jobs/ search Job ID: 253248.

    Select University Faculty & Staff > External Applicants if you are a candidate from outside the university.

    Select University Faculty & Staff > Internal Applicants if you are a current university employee.

    If you need further assistance, please contact us at 706-721-9365.

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