PORTER, TOMMY'S BOATS

Location: Walloon Michigan

Status: Seasonal; Hourly; Non-Exempt

COMPANY OVERVIEW

Tommy’s Boats is a Malibu/Axis boat dealership with a sales and rentals department, full-service center, and wake/surf pro shop that strives to provide our customers with the most comprehensive services and a wide range of inventory selections. We are a rapidly growing company with 15+ locations nationwide, including in Arizona, California, Colorado, Florida, Michigan, Nevada, Tennessee, and Texas. When off the clock, our team is surfing, shredding, and soaking up the lake life as much as they can! Our passion for the boating lifestyle creates an enjoyable and relaxing dealership environment while offering a challenging workspace and opportunities to grow within the company. Our mission is to be the number one full-service provider to water sports enthusiasts. For more information, visit our website at www.gettommys.com.

Tommy's Boats Core Values:

• Culture is everything: We are authentic and intentional in the way we work and play. Being stodgy has no place here.
• Stab from the front: We are respectful in the way that we hold one another accountable. No games, no hidden agendas.
• Problem solvers: We value smart people who attack problems head-on and with confidence.
• Resiliency: We thrive on change and growth. We pivot when we need to and re-group quickly.
• Humility reigns: Whether engaging with our teams, customers, or partners, we approach it with the heart of a servant. We are go-givers that believe in creating space for people to grow.

POSITION OVERVIEW

Waterfront Office Assistant will support the waterfront department by making sure all office duties are completed on time and accurately.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Create weekly schedule for dockhands according to work flow
• Assist with answering the phone to customers
• Check email, schedule interviews, voicemails, leads and other software programs
• Review ticketing system and receipts for accuracy purposes
• Provide written and verbal communication to boat renters in a timely manor
• Ensure rental boats are set up with correct number of contracts, inspection sheets and waiver necessary for the rental
• Ability to assist with boat registrations and SOS processes
• Ability to provide information to boat renters and have basic knowledge of rental boats and processes

• Ability to assist and show a boat to customers

KNOWLEDGE, SKILLS, & ABILITIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service and Problem-Solving Analysis: Ability to serve our customers timely and efficiently. Understand that the customer is our number one priority, and serving them is what will make us successful able to identify needs of various businesses and present solutions accordingly
• Training: Able to clearly document company procedures and policies and train staff and employees on these company procedures and policies
• Communication: Able to interact professionally with colleagues, clients, and company personnel, able to clearly and effectively communicate information both orally and in writing

QUALIFICATIONS

• 1 year experience in office administration
• Excellent customer service

WORK ENVIRONMENT & PHYSICAL DEMANDS

The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.

• Work Environment: The noise level in the work environment is quiet to medium loud. Work is done in an office, on a boat, on the dock or in a retail space.
• Physical Demands: While performing the duties of the job, the employee is regularly required to sit for extended periods of time, regularly required to stand and walk. Employee regularly uses hands and fingers to touch, feel, handle. Employee regularly stoops, kneels, bend at the waist, and reaches. Employee is frequently required to speak and hear. Must be able to lift up to 50 pounds on occasion.

COMPANY BENEFITS

Tommy’s Boats employees are our number one asset, and we strive to provide our employees with a countless number of benefits that separate us from any other company. Our full time, year-round employees have the opportunity to benefit from the following:

• Access to medical, vision, health, and life insurance upon first of the month following date of hire
• 401k options, 100% vested in company match from day one in plan
• Paid Time Off (Vacation/Sick/Personal)/Paid Holidays
• Paid Time Off for community service
• Competitive wages
• Tool reimbursement program
• Discounts on gear
• Boat usage perks
• Opportunities to grow within the company
• Education/Training/Certification reimbursements
• Travel opportunities
• Employee appreciation outings
• Casual and FUN work environment

NEXT STEPS

We really appreciate you taking the time to consider us in your job search. To complete your application, please spend 5 to 8 minutes telling us more about yourself using the Predictive Index Behavioral Assessment. Once you complete this required step, we will gladly review your complete application. Please click the following link to complete the assessment: The Predictive Index Assessment