Job description

You belong at St. Luke’s: Our family celebrates and supports you and encourages you to grow. Our family is there for you on the good days, the challenging days and everything in between. Join the St. Luke’s family, and see how you can be part of making life better for our patients, their families and each other. Description:

The Secretary is responsible for receiving all visitors to the department and providing appropriate assistance; answering calls received in the department and responding appropriately; and providing clerical support as required.

Principle Accountabilities:
1. Greets and directs patients, visitors, employees, physicians and other inquiring parties in a courteous and helpful manner.
2. Answers all telephone calls by the third ring; identifies self by name and department; and provides assistance to caller (including returning calls and pages and transferring calls) in a timely manner.
3. Transcribes physician orders and enters patient charge data into the SMS computer system in an accurate and timely manner. Sets priorities in work, separating emergencies/STAT orders from regular work flow.
4. Answers call lights appropriately and in a professional manner. Obtains necessary help for patients in a timely manner.
5. Accepts documents and delivers pertinent information and messages to appropriate personnel accurately and in a timely manner.
6. Assembles and maintains patient records and unit documents in a complete and accurate manner.
7. Maintains adequate supply of forms, materials and other supplies so that required materials are at appropriate levels at all times.
8. Schedules and confirms all necessary tests and appointments in an accurate and timely manner
9. Keeps work station neat and reports equipment failures or other unusual circumstances to appropriate manager.
10. Performs other duties as assigned.

Education:
High School graduate or GED required.

Experience:
One year health care and/or clerical experience
Knowledge of Medical Terminology preferred.

Excellent communication skills to interact with patients, visitors and staff
Ability to manage time and organize daily schedule to meet productivity standards
Good computer skills.
Minimum typing skills of 35 W.P.M

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