About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it's needed most, block by block. Founded in 2017 on the premise that "health is local" and based in Brooklyn, we are backed by Alphabet's Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we'll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are-in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

The New York Market Operations team sits at the intersection of clinical and operational teams to identify, develop, and execute strategic initiatives to ensure we deliver sustainable, high-quality care to our members. The Market Operations team relies on deep relationships with front-line and central operating teams, analytical savviness, and grit and rigor to drive market-wide improvements to Cityblock's care model. Simply put, New York Market Operations is the analytical engine to drive strategy and continuous improvement in Cityblock's oldest and largest market.

You will wear many hats and assume major responsibilities within high visibility projects related to building, monitoring and improving New York's system for care delivery. You will partner closely with clinical leadership, care team management, central operations, and regulatory teams to design and launch new programs to improve efficiency and manage total cost of care. You will also oversee the early management and optimization of these programs, acting as the expert on a variety of strategically important initiatives.

The ideal candidate learns quickly, takes initiative, and can work collaboratively and empathetically within a fast-paced environment. We prioritize a bias to action and the willingness to dive into details, as our team is equally comfortable leading a whiteboarding session with physicians as we are debugging a reporting dashboard. If you draw insights from data, like solving hard problems, are comfortable with ambiguity, and are excited to transform healthcare for vulnerable New Yorkers, then we want to hear from you!

In this role, you will:

• Roll up your sleeves - there is still a lot to build at Cityblock, and our team is often responsible for connecting nuanced details and grand strategy to define and iterate on our operating model.
• Design, build, and launch new programs and processes to improve our members' health, such as developing targeted disease interventions or optimizing clinical handoffs.
• Combine curiosity with analytical discipline in your problem solving, always aiming to quantify the magnitude of problems and make recommendations that are grounded in data.
• Lead pilots of market-level initiatives, distill learnings, and scale those initiatives across national operations in partnership with Central Operations colleagues.
• Build and analyze dashboards to monitor and report on performance across our market.
• Serve as project manager and subject matter expert for longer term initiatives.

Requirements for the Role:

• 2-5 years of experience as a consultant or operator in a healthcare delivery organization, with an emphasis on driving projects to completion. Experience in startups or other high-growth environments is a plus.
• An empathetic approach to relationship building and problem solving, with the ability to listen to a stakeholder, identify problems, and drive to root causes in a structured way.
• Love for data, with an ability to translate business questions into analytical frameworks with clear outputs and decision points (using tools like Google Sheets, Looker, etc.).
• Experience managing projects with multiple stakeholders and dependencies, including tracking of key metrics and deliverables.
• A proven track record for working well across diverse teams with a variety of personalities and learning styles.
• A growth mindset - you must be willing to learn new skills and grow into new responsibilities as our business evolves, with ample support and mentorship from the broader Market Ops team

What We'd Like From You:

• A resume and/or LinkedIn profile
• A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.