Job description

Dixon is looking for a Senior Customer Service Representative to join it's team in Dallas, NC. 3-5 years of customer service or inside sales (call center, retail services, B2B) preferred. This position provides superior customer service to both external and internal customers. In this position you will respond to customer's inquiries or complaints regarding our products/services, determine best method to resolve complex customer problems, coordinate information to resolve problems, let customer know resolution of the problem and follow up to ensure the customer is satisfied. You will need to analyze a customer's product needs and refer to other service or technical departments for follow up or additional information as needed. Provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction. You may be assigned to support products that are more complex or critical and you will use a customer relationship application or database to record activities and research product information.

Responsibilities:

• Respond to customer inquiries via email, phone and internal systems
• Manage key accounts, coordinate orders and product shipments
• Support regional and territory sales managers
• Data entry and reporting
• Organize and assist with training events
• Provide additional support with projects

Competencies:

• Strong organization skills and ability to multi-task
• Excellent written and oral communication skills
• Strong computer skills (proficient in all Microsoft Office applications and Google Suite)
• Strong sense of professionalism, customer service skills and work ethic
• Strong mechanical aptitude

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: One location

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