Note: We support 100% remote work for applicants who reside in the following states: California, Colorado, Hawaii, Illinois, Massachusetts, New York, Oregon, Texas and Washington.

Textio's mission is to build software that creates understanding between people.

In this role, you will lead Textio's deployment with customers and engage in renewal and expansion conversations on your accounts. You will be the champion of Textio with the hiring teams and leaders you work with and the voice of the customer internally. We’re looking for an experienced and resilient Customer Success Manager to build and lead relationships with these critical partners.

What you’ll be doing:

• Being responsible for a book of Textio's Enterprise customers
• Prepare, implement and execute account strategies to drive adoption, renewal, advocacy and expansion
• Manage renewal and upsell opportunities to meet revenue and growth goals
• Learn your customer’s processes, goals, and expectations from the moment they become a subscriber—by listening, asking questions, and guiding the conversation
• Cultivate relationships across the Talent Acquisition, DE&I, and Employer Brand departments for the accounts that you work with
• Find opportunities to expand Textio’s relationship with your customers, leading account health and renewal conversations on a regular cadence
• Give back to the team, teaching them from your experience and setting an example for other CSM's
• Most of all, help companies build a culture of belonging with the language they choose to put out in the world

We’d love to hear from you if you:

• Successfully managed and worked with strategic enterprise-level customers
• Know how to convey a vision—you can capture the idea of what Textio does and empower customers with a sense of what’s possible
• Are an excellent communicator verbally and in writing—Textio stands for editorial quality, and you do too!
• Are results-minded and see how to capitalize on the diverse strengths of people around you to succeed
• Are an excellent customer success practitioner, able to run your book of business, escalate to leadership, and take ownership of all necessary account actions
• Are a doer—you find the opportunities to help customers and you take them
• Have a track record of trying and learning new things
• Have a point of view but are low ego!

We’d be especially excited if you’ve worked with similar teams in a SaaS startup before. If you have any prior experience in recruitment, HR tech, or machine learning tech, don’t forget to mention it.

This is a rare opportunity to help define a growing customer success management team in a well-funded SaaS startup with excellent customer traction. You will represent the voice of the customer in our product definition and have a huge opportunity for impact.

The base salary range for this role’s listed level is currently $102,705 with an OTE of $175,266 (uncapped). Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. We will provide more information on our benefits and equity upon requests. Sales roles are also eligible for incentive pay targeted up to or over 100% of the offered base salary (uncapped). Disclosure as required by the Colorado Equal Pay for > Equal Work Act, C.R.S. § 8-5-101 et seq.

Textio embraces diversity and seeks candidates who will contribute to a climate that supports persons of all identities, abilities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

The more inclusive we are, the better our work will be. Textio will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require accommodation please contact the our recruiting coordinator at henry@textio.com.

Persons who are deaf, hard of hearing, blind, or have speech disabilities, please dial 711 to access telecommunications relay services.

Reach out and share your story with us!