Job description
Who is KDInfotech?
KDInfotech offers small and medium sized businesses solutions and support with all aspects of their infrastructure nationwide. We develop, manage, and partner on projects such as, application support, network administration, communication systems, and workstation performance. We like to call ourselves IT Partners that will come in and help in any situation necessary. As a fast growing successful company, we are redefining how tech support benefits our clients.
A Day in the Life of our Senior Desktop
Administrator
Our Senior Desktop Administrator are elite when it comes to delivering exceptional customer service with technical knowledge, which makes task balancing a crucial part of this role. Our SDA’s are the front face support to our clients for any Hardware or Software troubleshooting. They are expected to troubleshoot in a proactive manner, respond to inquiries eagerly, and make technical challenges a positive experience. This role will be requiring 4 days onsite and has one day remote work flexibility.
Who Should Apply?
We welcome all applicants that are constantly seeking to provide exceptional customer service in ever changing highly technical environments. Applicants must have worked in IT environments that use MAC and Windows operating systems. If you are a fast learner, and can communicate complex technical issues to all levels of individuals then we urge you to apply.
Daily Objectives
- Taking ownership and accountability for the projects and efforts assigned to you
- Experience with imaging (Windows and/or OSX), package deployment and systems management
- Provide user support both onsite and remote
- Software and Hardware troubleshooting
- Company wide projects (system upgrades, security rollouts)
- Testing and qualifying new hardware
- Utilize established ticketing system to track open issues
- Knowledge Base documentation
Qualifications and Skills
- 5+ years of support experience with multiple operating systems (Windows, OSX)
- Extensive experience with SaaS Applications (Gsuite, O365, Slack, BOX, and DropBox)
- Must have working expert knowledge of MacOS
- Understanding of basic networking fundamentals (Routing, DHCP, DNS, TCP/IP, VPN)
- Audio/Visual application support and troubleshooting (zoom/MS teams)
- Experience with Intune and JAMF
- Device management / MDM
- Expertise in deploying and supporting desktops/laptops, phone systems, and various mobile devices
- Ability to adjust quickly to changing priorities and make quick decisions
- Strong customer service, prioritization, and communication skills.
- Experience in a Biotech environment highly preferred
- Experience with working in a Lab environment highly preferred
Why work for KDI?
KDI offers leading edge benefits to all of our team members that include but are not limited to;
Unlimited PTO and Sick days
PPO and HMO options for Medical Benefits
Dental and Vision Benefits
401k Match
Work from home flexibility
Cell phone reimbursement options
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