Senior Financial Aid Counselor-Enrollment Services
Job description
Senior Financial Aid Counselor-Enrollment Services
- 22000001NJ
Market Range: 05
JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The Senior Financial Aid Counselor will be primarily tasked with the administration of federal, state and institutional aid which includes determining financial need, performing federal verification, awarding, and clearing students for disbursement. The incumbent is also responsible for providing quality customer service to UTHSC students and representing the Financial Aid Office at orientation and recruitment events throughout the year. The Senior FA Counselor manages the daily operation, scheduling, and reporting functions for the Financial Aid Office, informing the Director of discrepancies themes. The position also assists prospective and current students to obtain the necessary resources to finance their education.
DUTIES AND RESPONSIBILITIES:
- Communicates vital information to students, prospective students and parents as to guidelines for Financial Aid processes and eligibility.
- Counsels current and prospective students on federal Title IV, state, and other aid resources, policies, and application procedures.
- Evaluates, approves, and awards federal loans to students in accordance with federal, state, and University regulations, policies, and operating guidelines.
- Understands and articulates rules and regulations related to Packaging, Awarding (i.e. FWS, Direct Loans, institutional loans, etc.), Verification, Cost of Attendance, Budget Adjustment/Professional Judgment requests, and Satisfactory Academic Progress.
- Maintains communication with colleges as it relates to the awarding of college endowed scholarship awards.
- Provides financial aid presentation at orientation and other events as necessary.
- Resolves issues related to awarding and disbursement of financial aid.
- Processes additional loan requests throughout the school year.
- Provides mandatory one-on-one counseling session to newly enrolled first year students at UTHSC.
- Monitors and maintains the daily output from all financial aid automation processes from Banner and Automic processes.
- Maintains the Financial Aid Management portion of Banner, including the responsibility of Banner financial aid tables and various Banner programs and reports.
- Coordinates the process of Electronic Data Exchange with the Department of Education.
- Coordinates financial aid modifications to Banner Self-Service for Students.
- Works collaboratively with Financial Aid Administration, Information Technology (IT) staff, and internal Enrollment Management team members.
- Resolves programmatic issues, implementation of Banner Financial Aid applications, and functionality within functional department.
- Troubleshoots and resolves issues in Banner related to awarding and disbursement. Monitors current and new module updates for availability of new and/or improved functionality.
- Works in collaboration with the Enrollment Management Business Analyst to identify life-cycle issues.
- Assists Associate Director, Financial Aid Compliance and IT support on the implementation of the annual “New Year Rollover” processes and provides backup for all Financial Aid reconciliation reporting.
- Assists the office in developing policies and procedures.
- Performs other related duties as assigned.
MINIMUM REQUIREMENTS:
EDUCATION: Bachelor's Degree (TRANSCRIPT REQUIRED)
EXPERIENCE: One-year financial aid experience with a strong orientation toward high-volume and time-sensitive financial aid processes; OR a combination of education and work-related experience to equal nine (9) years. (Financial aid experience with a strong orientation towards high-volume and time-sensitive financial aid processes is preferred).
KNOWLEDGE, SKILLS, AND ABILITIES:
- Excellent communication skills with specific ability to interact with students, staff and other departments/colleges on and off campus.
- Computer literacy skills, including knowledge of software for loan packaging.
- Knowledge of federal and state programs and of the rules related to administering programs. Excellent customer service skills ensuring to meet student needs in a timely and efficient manner.
- Ability to work independently and assess complex requests within documented guidelines.
WORK SCHEDULE: This position may occasionally work evenings; occasional travel.
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