Job description
Senior IT Executive Support Engineer for Blue Cross North Carolina
- Covid 19 Vaccination required
- Masks required
- Hours: 8:00am - 5:00pm EST (Some projects may require work after regular hours, or on weekends.)
- Must have a valid Driver's License
- Interview will consist of phone screen then Team Video interview about 30 mins.
- Contract to hire - will consider moving to FTE after 6 months
- Possible start date 2/21/2023
Key Skills Section:
- Ability to work independently and team setting
- Must be available for 24x7 on-call support rotations as needed
- Worker needs to be local to Durham - need to be available to work on campus with some remote work days
- OT allowed with pre-approval
- Must be available to travel 5-10% of work days
Key Skills:
- Provide exceptional problem-solving in support of identified SLT members as well as assisting with firm-wide projects
- Provide continuous communication with users on progress and completion of requests/issue resolution
- VBScript, etc. for repetitive tasks
- Extensive knowledge of operating systems such as Windows 7/10, Mac OS and/or Linux.
- Experience supporting Office 365 applications.
- Experience with management tools such as SCCM, Parallels and/or JAMF.
- Previous project management experience, nice but not required
- Experience developing automation solutions such as PowerShell, nice but not required.
Job Purpose:
- Provide executive level support and problem resolution with a high degree of customer service, technical expertise and timeliness for complex technical issues within support of workstation hardware, software, and mobile devices. Assist with ticket escalations for users
- Ensure end-to-end 2nd/3rd level operational support of Senior Executives, their Administrative Assistance and Board Members (SLT Members) for PC or Mac hardware/software, remote desktop management, system management, various applications, mobile phone, tablets, printers, audio/video conferencing, remote connectivity,
- LAN/WAN, procurement, audit/inventory thru phone and direct contact
- Interact with and manage contractors/vendors/providers, when applicable, and ensure end to end accountability in all areas related to End User Support of SLT Members
- Demonstrate high level customer satisfaction and maintain industry-leading support levels
- Stay up to date on new technologies and trends; deploy new technology and services
- Research, test and evaluate some of the newest tech in the industry
- Provide exceptional problem-solving in support of identified SLT members as well as assisting with firm-wide projects
- Install, configure and troubleshoot desktops, laptops and mobile devices
- Provide concierge level support for SLT members supporting various technologies and working in conjunction with internal support and engineering teams
- Prioritize and manage the Executive support issues/requests and provide weekly reporting of support issues to management
- Provide continuous communication with users on progress and completion of requests/issue resolution
- Maintain documentation for all Helpdesk and end user processes and procedures pertaining to VIP/Senior Management
- Perform new hire installations, replacements, upgrades, printer installs, and other hardware/software related tasks as needed including SLT level image management
- Perform meeting setups and “take downs”
- Act as a resource for projects and engineering teams/tasks
- Follow up on key users, requests and performs a daily walkthrough/virtual if needed, for “high visibility areas/users”
Education/Experience:
- Bachelor's degree in computer science or engineering and 5 years of IT experience supporting Senior Leaders / VIP users.
- In lieu of a degree, 7 years of IT experience supporting Senior Leaders / VIP users.
- Extensive knowledge of operating systems such as Windows 7/10, Mac OS and/or Linux.
- Extensive experience with TCP/IP and troubleshooting network issues.
- Experience supporting Office 365 applications.
- Experience with management tools such as SCCM, Parallels and/or JAMF.
- Networking skills required.
Soft Skills:
- Excellent communication and negotiation skills to all levels of the organization.
- Ability to understand customer needs, negotiate complex issues and total value offerings to our customers.
- Ability to work with a wide variety of technical/non-technical staff.
- Self-motivated and able to work with little supervision or direction.
- Strong leadership presence, interpersonal and communication skills (written and oral).
- Ability to work under pressure and prioritize work.
- Passion for technology and strong bias for action and results oriented.
- Previous project management experience.
- Experience developing automation solutions such as PowerShell, VBScript, etc. for repetitive tasks.
- Have knowledge and understanding of security and compliance standards.
Not Required but a plus to have:
- A+ / Network+ certifications
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.