SENIOR SALESFORCE ADMINISTRATOR (UCPATH) - REMOTE
Full Time
Riverside, CA 92518
Posted
Job description
For UCOP internal applicants, please login to the internal candidate gateway at: Jobs at UCOP
UCPATH CENTER
At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.
The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President
The UCPath Center is the University of California's shared services center in Riverside, CA. The UCPath Center manages the payroll, benefits, and other human resources transactions for more than 200,000 UC employees working across ten UC campuses, five medical centers, three national labs and more. The staff at the UCPath Center work in a variety of areas including business operations, customer service, quality management, technology, training, human resources and communications. Learn more about the UCPath Center
POSITION SUMMARY
Reporting to the Senior Manager of Information Technology, the Senior Salesforce Administrator will administer, support and optimize the Salesforce platform that provides case management, live chat, and access to knowledge articles. The Senior Salesforce Administrator will work closely with the UCPath Center ITSS department, UCOP ITS, vendors, business users, and other key stakeholders to understand business requirements and deliver quality solutions. Additionally, the position will support the integrations between Salesforce and Pardot, the UCPath Online employee portal, Coveo, PeopleSoft HCM, Single Sign On, Talkdesk and other systems.
Responsibilities
60% ADMINISTRATION
Administer the UCPath Center Salesforce platform consisting of Service Cloud, Experience Cloud, Pardot, Live Chat, Tableau CRM, and integrations with other enterprise systems.
Support Salesforce releases and internal releases.
Perform administration of the Salesforce.com instance by managing fields/relationships, workflow rules, approval processes, page layouts, security, validation rules, email, custom buttons/links, etc.
Manage ongoing support requests and administrative needs of users.
Responsible for maintaining functional areas of contacts/relationship, accounts, opportunities, dashboards, and reports.
Direct and enforce security controls.
Ensure data security is enforced by the use of roles, profiles, and sharing rules.
Continuously monitor data integration to ensure data integrity and quality.
Responsible for reliability of master data maintained on the platform.
Perform analysis, administration, troubleshooting, testing, data and environment refreshes as needed.
Create and execute queries and reports, maintain user roles, security, and profiles.
Develop and refine our Salesforce.com reporting functionality: prepare dashboards, pipelines, and other ad hoc reports.
Work cross-functionally to maintain and improve upon our integrations with different systems.
Provide support on Salesforce integrations with other shared service enter technologies such as Pardot, the UCPath Online employee portal, Coveo, PeopleSoft HCM, Single Sign On, Talkdesk, and other systems.
Point of contact to Salesforce.com support.
20% BUSINESS ANALYSIS
Be part of a fast paced team and participate in planning, documentation, execution, testing, and launch of projects.
Work with various functions and end users to identify, document, and communicate standard business processes as they relate to the database.
Keep abreast with new Salesforce.com features and functionality and provide recommendations for process improvements.
Research changes in upcoming versions of Salesforce.com and other integrated applications: provide recommendations when necessary to enhance efficiency and productivity.
Assist users with report design and management.
Collaborate with end-users to create and maintain training materials. Drive adoption, onboarding and train the trainer's processes.
20% DESIGN and DEVELOPMENT
Provide recommendations on Salesforce architecture and technical roadmap.
Generate solution overviews and proof of concept designs/applications.
Ensure solution designs follow best practices, meets business goals, considers the user experience, are technically feasible, scalable and maintainable.
Perform Salesforce configurations, Apex and VisualForce coding, and QA.
Required Qualifications
Preferred Qualifications
Education
ADDITIONAL INFORMATION
This position requires occasional up to frequent non-standard and/or on-call work hours including evenings, weekends and holidays.
SALARY AND BENEFITS
Salary: The recommended salary range is $122,000 - $140,000. Commensurate with experience.
Payroll Title: Info Sys Anl 4 Job Grade: 25
Benefits: For information on the comprehensive benefits package offered by UCPath Center visit: Benefits of Working for UC
HOW TO APPLY
Please be prepared to attach a cover letter and resume with your application.
JOB CLOSE DATE
For first consideration, please apply by: December 9, 2022. The position will be open until filled.
CONDITIONS OF EMPLOYMENT
Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP
Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy
August 2021 Update: The University of California has issued a policy requiring employees to be fully vaccinated against COVID -19 before physically accessing the University location or programs. Upon hire into a UCOP position, you will be provided detailed instructions on how to comply with this policy including access to the COVID vaccination at no cost. New hires to UCOP who work onsite or will come onsite for any activities at a UCOP or other UC location must comply with this policy within 8 weeks after their start date. The policy allows for employees to request approval for an exception or deferral. UC COVID-19 Vaccine Policy
EEO STATEMENT
The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC nondiscrimination policy.
The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: Accessibility or email the Human Resource Department at: epost@ucop.edu
jeid-0cfbb013706df748ad5653fc950e8583
UCPATH CENTER
At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good.
The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President
The UCPath Center is the University of California's shared services center in Riverside, CA. The UCPath Center manages the payroll, benefits, and other human resources transactions for more than 200,000 UC employees working across ten UC campuses, five medical centers, three national labs and more. The staff at the UCPath Center work in a variety of areas including business operations, customer service, quality management, technology, training, human resources and communications. Learn more about the UCPath Center
POSITION SUMMARY
Reporting to the Senior Manager of Information Technology, the Senior Salesforce Administrator will administer, support and optimize the Salesforce platform that provides case management, live chat, and access to knowledge articles. The Senior Salesforce Administrator will work closely with the UCPath Center ITSS department, UCOP ITS, vendors, business users, and other key stakeholders to understand business requirements and deliver quality solutions. Additionally, the position will support the integrations between Salesforce and Pardot, the UCPath Online employee portal, Coveo, PeopleSoft HCM, Single Sign On, Talkdesk and other systems.
Responsibilities
60% ADMINISTRATION
Administer the UCPath Center Salesforce platform consisting of Service Cloud, Experience Cloud, Pardot, Live Chat, Tableau CRM, and integrations with other enterprise systems.
Support Salesforce releases and internal releases.
Perform administration of the Salesforce.com instance by managing fields/relationships, workflow rules, approval processes, page layouts, security, validation rules, email, custom buttons/links, etc.
Manage ongoing support requests and administrative needs of users.
Responsible for maintaining functional areas of contacts/relationship, accounts, opportunities, dashboards, and reports.
Direct and enforce security controls.
Ensure data security is enforced by the use of roles, profiles, and sharing rules.
Continuously monitor data integration to ensure data integrity and quality.
Responsible for reliability of master data maintained on the platform.
Perform analysis, administration, troubleshooting, testing, data and environment refreshes as needed.
Create and execute queries and reports, maintain user roles, security, and profiles.
Develop and refine our Salesforce.com reporting functionality: prepare dashboards, pipelines, and other ad hoc reports.
Work cross-functionally to maintain and improve upon our integrations with different systems.
Provide support on Salesforce integrations with other shared service enter technologies such as Pardot, the UCPath Online employee portal, Coveo, PeopleSoft HCM, Single Sign On, Talkdesk, and other systems.
Point of contact to Salesforce.com support.
20% BUSINESS ANALYSIS
Be part of a fast paced team and participate in planning, documentation, execution, testing, and launch of projects.
Work with various functions and end users to identify, document, and communicate standard business processes as they relate to the database.
Keep abreast with new Salesforce.com features and functionality and provide recommendations for process improvements.
Research changes in upcoming versions of Salesforce.com and other integrated applications: provide recommendations when necessary to enhance efficiency and productivity.
Assist users with report design and management.
Collaborate with end-users to create and maintain training materials. Drive adoption, onboarding and train the trainer's processes.
20% DESIGN and DEVELOPMENT
Provide recommendations on Salesforce architecture and technical roadmap.
Generate solution overviews and proof of concept designs/applications.
Ensure solution designs follow best practices, meets business goals, considers the user experience, are technically feasible, scalable and maintainable.
Perform Salesforce configurations, Apex and VisualForce coding, and QA.
Required Qualifications
- Minimum of five (5) years of relevant experience; with a Minimum of three (3) years demonstrated experience with management of SalesForce.com.
- Experience with various Salesforce technologies such as Service Cloud, Knowledge Management, Chatter, etc.
- Functional knowledge of the Salesforce.com data structure; an understanding of how to leverage the tool to meet complex reporting requirements.
- Experience with the integration of complex, diverse, internally and externally developed implementations of business functions to build scalable systems.
- Designs user systems interfaces, business software prototypes and new systems or major enhancements to existing programs.
- Demonstrates a basic understanding of VisualForce, HTML, JavaScript and CSS.
- Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent/related functions. Experience in data integration and the specification of data services.
- Advanced knowledge of business and process analysis functions. Knowledge of the design, development and application of technology and systems to meet business needs. Ability to identify process improvements and recommend solutions.
- Ability to write technical documentation in a clear and concise manner.
- Proactive communicator with ability to both clearly explain systems and to gather information and assess needs of business partners.
- Strong interpersonal and communication skills, with a proven ability to present information clearly and effectively.
- Strong sense of customer focus, both internal and external, and the importance of the voice of the customer.
- Ability to effectively interact, collaborate, and influence across all levels of an organization.
- Ability to provide high quality work utilizing highly developed and effective communication (written and verbal), project management, time management, and collaboration skills.
- Highly effective organization, management and project management skills.
- Excellent attention to detail and complex problem solving capabilities.
- Highly self-motivated and directed. Ability to work independently and be proactive.
- Strong team player with a positive attitude and ability to work with cross functional teams.
- Ability to accomplish assigned projects without compromising the integrity of the UCPath Center and/or University of California policies and procedures.
- Ability to appropriately handle confidential matters and material.
- Ability to provide excellent service with integrity.
Preferred Qualifications
- Salesforce.com certification as administrator or developer
Education
- Bachelor's degree in related area or equivalent combination of education and experience.
ADDITIONAL INFORMATION
This position requires occasional up to frequent non-standard and/or on-call work hours including evenings, weekends and holidays.
SALARY AND BENEFITS
Salary: The recommended salary range is $122,000 - $140,000. Commensurate with experience.
Payroll Title: Info Sys Anl 4 Job Grade: 25
Benefits: For information on the comprehensive benefits package offered by UCPath Center visit: Benefits of Working for UC
HOW TO APPLY
Please be prepared to attach a cover letter and resume with your application.
JOB CLOSE DATE
For first consideration, please apply by: December 9, 2022. The position will be open until filled.
CONDITIONS OF EMPLOYMENT
Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP
Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy
August 2021 Update: The University of California has issued a policy requiring employees to be fully vaccinated against COVID -19 before physically accessing the University location or programs. Upon hire into a UCOP position, you will be provided detailed instructions on how to comply with this policy including access to the COVID vaccination at no cost. New hires to UCOP who work onsite or will come onsite for any activities at a UCOP or other UC location must comply with this policy within 8 weeks after their start date. The policy allows for employees to request approval for an exception or deferral. UC COVID-19 Vaccine Policy
EEO STATEMENT
The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. EEO/AA Employer UC nondiscrimination policy.
The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: Accessibility or email the Human Resource Department at: epost@ucop.edu
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