Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries (“Newmark”), is a world leader in commercial real estate, seamlessly powering every phase of the property life cycle. Newmark’s comprehensive suite of services and products is uniquely tailored to each client, from owners to occupiers, investors to founders, and startups to blue-chip companies. Combining the platform’s global reach with market intelligence in both established and emerging property markets, Newmark provides superior service to clients across the industry spectrum. Newmark generated revenues in excess of $2.9 billion for the year ended December 31, 2021. Newmark’s company-owned offices, together with its business partners, operate from approximately 160 offices with over 6,200 professionals around the world. To learn more, visit nmrk.com or follow @newmark.

Role Description

We’re looking for an experienced, hybrid Senior UX Researcher/Designer who not only understands what motivates our users but can also turn them into actionable, user-centric results that resonate with our audience. You will be part of a dynamic design team that is transforming how Newmark creates products for our associates.

You will work closely with the Product Team, particularly the Product Managers, Business Analysts, Product Owners, Internal Stakeholders and Design Leadership to validate new concepts and improve on the existing products for the purpose of enhancing the user experience.

Communications skills are key to success in this role. You will be the interface to our customers and the customer’s voice in our organization. You will be a strong team player that operates as a peer to product management and engineering in defining the customer-centric approach to product development.

Key Responsibilities

• Plan and lead research initiatives to gather end-user requirements
• Define and refine UX research processes and influence higher levels in the company to promote the value of UX Research
• Support the Design Lead with additional UX work (wires, designs, prototyping)
• Document personas based on user’s goals in each of our business segments
• Create scheduled opportunities to capture more about users and their role/department/job responsibilities
• Gather metrics from our internal reporting platforms and work closely with our Data and Business Intelligence teams to make informed decisions about user behavior
• Set the standards for user experience research and testing with a wide variety of methods
• Facilitate and advocate a human centered design and product development process working closely with the product owner, designers, developers, and business
• Document, visualize and communicate user research findings in a clear and actionable manner to project stakeholders in the product, UX and technology teams

Preferred Qualifications/Experience

• 5+ years of UX Research/UX Design experience in a fast-paced environment, preferably in the real estate or financial industry
• Portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas).
• 5+ years of experience managing all stages of research design (study design, test creation, recruiting, moderation, analysis, reporting)
• 5+ years of experience with research methods including field research, usability, focus groups, survey design, and data analysis including statistical measures. Ability to design and lead participatory design workshops
• Knowledge and experience of Agile software development process
• Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties.
• The ability to manage ambiguity, and work autonomously.
• Excellent leadership, communication, presentation, and negotiation skills
• University degree, preferably in Anthropology, Cognitive Psychology, Human Factors, design, or other relevant areas
• Ability to travel within the US (5-10 percent of the time)