T S Restaurant employees are required to apply our values in every aspect of their position: ‘Ohana, Continuous Improvement, Serving our Communities, Pride in our Employees, and Fun!
POSITION SUMMARY
Provide the highest level of service to our guests by being responsible for all preparation, interaction, and steps of service needed to exceed guest expectations in the restaurant.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Assist in preparing restaurant for service.
• Greet all guests and co-workers in a warm, personal, friendly manner.
• Review menus with guests and answer questions about menu items, offering descriptions and making recommendations. Inform guests of daily specials including pricing if not listed on the menu. Explain how various menu items are prepared, describing ingredients and cooking methods.
• Follow T S protocol and inform manager on duty for all noted guest allergies.
• Take guests' food and beverage orders and enter orders into computers for transmittal to kitchen staff.
• Check guests' identification to ensure they meet minimum age requirements for consumption of alcohol.
• Serve food and beverages to guests, taking extra care to perform any additional table-side preparation or service as required.
• Describe and recommend wines to guests; bring selection to table with appropriate glasses and pour.
• Check with guests to ensure that they are enjoying their meals and take action to correct any problems.
• Remove dishes and glasses from tables, and take them to kitchen for cleaning. Prepare table for next guest.
• Prepare certain hot and cold non-alcoholic beverages for guests.
• Perform food preparation duties as required such as preparing side salads and desserts. Garnish and decorate dishes in preparation for serving as required.
• Prepare and present guest checks, ensuring any special requests are followed (such as split checks), and collect corresponding payments.
• Assist the entire service team throughout meal period to ensure all guest expectations are exceeded.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Must be dependable, report to work as scheduled and on time, and follow all policies regarding scheduling and attendance. Regular attendance is an essential function of this job.
• Work in a safe manner and report any safety concerns; personal, employee or guest injury.
• Follow food safety program guidelines of handwashing, bare hands, hygiene and health.

POSITION QUALIFICATIONS

• Guest Oriented - Ability to take care of guests needs while following T S procedures.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Safety - Ability to identify and correct conditions that affect employee safety as well as safely operate and handle all required equipment, appliances, and tools. Must follow all safety policies and procedures.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication - Ability to communicate by speaking, effectively and clearly with guests, coworkers, and management. Ability to actively listen and understand the comments and questions of others.
• Response to direction - Receive and follow direction from supervisor; follow direction of computer generated tickets.
• Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Neat and well groomed.

SKILLS & ABILITIES
Experience: Six months to one year related experience
Computer Skills: Experience with Point of Sale System.
Certificates & Licenses: Must take and pass all training tests 90% or higher.
Must be at least 21 years of age.
PHYSICAL REQUIREMENTS
(Occasionally - up to 33% of the time; Frequently - from 34% - 66% of the time; Constantly- more than 66% of the time)
Stand Constantly Squat or Kneel Occasionally
Walk Constantly Bend Frequently
Use hands / fingers Frequently Lift/carry 11-20 lbs Constantly
Reach Outward Constantly Lift carry 21-40lbs Occasionally
Reach above shoulder Occasionally Push/pull 10-25lbs Frequently
Climb (stairs) Frequently Push/pull 26-40lbs Occasionally
Sense of Sound (Hear verbal requests by guests, coworkers, and managers)
Sense of Smell, taste, touch
Vision (Near, Distance, Color, Peripheral, Depth Perception)
Ability to wear Personal Protective Equipment (PPE) (Non Slip shoes, back belt if lifting over 20lbs, safety glove when using knife)
WORK ENVIRONMENT
Fast paced, high-energy, moderately noisy environment containing multiple personality types. Can become crowded and high-pressure.
T S has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and T S reserves the right to change this job description and/or assign tasks for the employee to perform, as T S may deem appropriate.