Massachusetts Veterinary Referral Hospital has immediate full-time openings for highly-motivated, Work From Home Call Center Representatives for our Woburn, MA location.

Summary: The Call Center Representative is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. In joining this team you will be part of Ethos’ mission to provide unsurpassed veterinary health care to patients.

Responsibilities:

• Provides superior service to clients and referring veterinarians through inbound and outbound calls
• Acts as the primary point of contact for the hospitals and ensures all client and referring veterinarians’ needs are met in a professional and empathetic manner
• Acts as the frontline for all emergency calls exercising a calm and compassionate demeanor
• Books client appointments with accuracy and efficiency
• Accurately interprets Ethos protocols to provide solutions to resolve all client and referring veterinarians’ inquiries
• Processes emails, transfers medical records, and other administrative tasks

Education, License, and Job Requirements:

• High School Diploma or equivalent
• Minimum 1-2 years of customer service
• Knowledge of Word, Excel, and Outlook is sufficient to perform all routine tasks including email, document preparation, and worksheet preparation.
• Flexibility to work a rotating shift (Preferably Evenings) within a 24/7-365 a year service center

Skills and Experience:

• A team player with proven experience to deliver outstanding service within a high-volume environment (up to 80 calls per shift)
• Excellent interpersonal skills and an ability to deal with emotionally charged client scenarios, sometimes in critical patient situations
• A solid track record of exceeding productivity and quality goals
• Strong communication skills, both written and oral
• Good judgment and problem-solving skills

We are currently only accepting applicants from the following states: CA, CO, CT, FL, GA, HI, ID, IL, KS, LA, MA, MD, NC, NH, NJ, NY, OH, PA, TN, TX, UT, VA, VT, WA, WI, WY.

Thank you for reading our job posting!

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

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