Summary/Objective

The Supportive Services for Veteran Families (SSVF) Service Coordinator is responsible for providing best practices in case management to assist low-income Veteran families who are homeless or at risk of homelessness to regain stability in permanent housing after experiencing a housing crisis and homelessness.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conduct extensive outreach activities in respective communities to identify Veterans who qualify for the SSVF program

• Conduct a formal assessment of Veterans to establish program eligibility

• Provide best practices in case management to help qualified Veterans obtain immediate housing and achieve long-term stability

• Cultivate productive relationships with the appropriate community resources to ensure referrals and wrap-around services for Veterans

• Maintain case management data in the Homeless Management Information System and Caseworthy

• Ensure ongoing education of programmatic changes through online SSVF training and SSVF program guide updates.

• Other duties as assigned.

Competencies

• Crisis management

• Ability to work with multiple staff, clients, and agencies

• Able to meet tight deadlines under pressure

• Organization skills

• Ability to work both independently and as part of a team

• Effective oral and written communication skills

• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in an office environment and a mobile-office setting when traveling to meet Veterans' needs and perform outreach activities.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. This position typically makes use of office and personal communication equipment.

Position Type/Expected Hours of Work

This is a full-time, exempt position. The hours of work are 8:00 am to 5:00 pm Monday -Friday.

Travel

Traveling to various communities to perform Veterans outreach actions will be necessary with this position. Travel will also be required for training.

Required Education, Experience, or Eligibility Qualifications

• Associate's Degree with a minimum of two years of case management experience or closely related experience

Or -

• High School diploma or equivalent and a minimum of four years of case management experience or closely related field experience
• Valid driver's license
• Adept with computer programs, including but not limited to Microsoft Office suite and data information management systems

Preferred Education and Experience

• Bachelor's Degree in human services, behavioral science, or related field with one year of case management experience

EEO Statement

VOA is an Equal Opportunity Employer (EEO) and complies with the Americans with Disabilities Act (ADA) and the Americans with Disabilities Amendments Act (ADAA)