Job Summary:

Woodfin-Your Home Team is searching for a Service Coordinator to join our team! The Service Coordinator is responsible for organizing and clarifying all department continuations that are submitted by technicians in the field. The Service Coordinator will validate warranty status for equipment, acquire proper part cost and availability for repair and quote the customer accordingly using company Flat Rate Guides. The perfect candidate will track all incoming parts, schedule repairs with customers, ensure parts are secured by the correct technician and process warranty on parts when repairs are complete.

The Richmond Times Dispatch has consistently voted Woodfin Your Home Team as a Top Workplace since 2020, perhaps because Woodfin not only invests in its employees, but their families as well. World-class companies are made up of talented people, and Woodfin-Your Home Team has the most talented people - and it's not by chance. The way Woodfin hires, trains, and rewards employees reflects the belief in the importance of quality people. Woodfin is proud to be a hometown company and customer service is critical, so we hire hard-working people. The next step is to provide these hard-working individuals with the training and equipment they need to be highly effective in their jobs. Additionally, Woodfin-Your Home Team provides more than just benefits, such as: work-life balance, paid training and apprenticeships, wellness programs, and so much more. Apply now if you would like to work for an organization centered on the core values of Humility, Integrity, and Respect!

Job Responsibilities:

• Communicates with technicians, supervisors, and managers on parts needs.
• Identifies parts needed and evaluates multiple vendors in order to determine availability and to find the best price possible.
• Communicates with customers directly about parts costs.
• Confirms service/parts needed with customers and schedules follow-up appointments in Cargas.
• Performs other tasks as needed.

Job Qualifications:

• High school diploma or equivalent is required.
• Experience with Microsoft Word, Excel, Outlook, and scheduling software such as Google Calendar, is required.
• Previous experience in a customer service or customer facing role is required.
• Previous experience in plumbing, electrical, HVAC, or similar trades/businesses is beneficial, but not required.

Job Requirements:

• Organized, detail oriented, and able to operate with a sense of urgency to assist all of our customers.
• Multitasking and capable of working in a fast-paced work environment.
• A team player, personable, customer oriented, and possess strong written and verbal communication skills.
• Safety and customer service focused.
• Strong computer and technology skills as well as proficiency in Microsoft Office and Google Calendar.
• Upbeat personality with a warm and friendly demeanor.
• Fluent English-speaking and writing skills.

Woodfin-Your Home Team is proud to offer a multitude of benefits for its employees and their families, these benefits include the following:

• A diverse, family-oriented company culture that promotes a healthy work/life balance
• A 401K with both Roth and Traditional pre-tax options, managed through Empower with a company match of 25% - up to 6% of your annual income
• Medical Insurance coverage through Anthem 3 plan options available
  • Health Savings Account available through qualifying medical plans
• Dental Insurance coverage through Delta Dental 2 plan options available
• Vision Insurance coverage through EyeMed.
• Flexible Spending Account
• Tuition Reimbursement
• Apprenticeship Training Programs
• Employee Discounts on Woodfin services
• Scholarship opportunities for employees and their immediate family
• Opportunities for cross training and career development
• Paid Vacation and PTO available upon hire
• Employee Assistance Program

At Woodfin Heating, Inc., we are committed to cultivating an environment of mutual respect and inclusion. We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, age, sex, national origin, gender, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All aspects of employment will be based on merit, competence, performance, and business needs, including the decision to hire, promote, discipline, or discharge.