Job description

Job Responsibilities:

• Answer and process incoming parts calls from customers and service technicians.
• Enhance customer retention by monitoring customer satisfaction with service & parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Qualifications:

• High school diploma or equivalent
• Excellent phone skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
• Ability to lift 50 lbs.
• Valid driver's license and good driving record

If you possess these qualifications and wish to be considered for this position, please complete your candidate profile and submit an application.

If you have any questions regarding this Job Requisition,

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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