The Service Manager will operate and manage the Service Department. Ensuring that the department operates within the company guidelines for safety, work is completed within a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority.

Responsibilities & Procedures:

• Handle all day-to-day service department business including review of daily time cards and service tickets, review Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office
• Develop and execute a departmental sales plan
• Ensuring that customer service needs are being exceeded
• Assist in collection of past due accounts receivable for service related work
• Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed
• Review potential new work, sources shall include hot sheets, bids to general contractors, roof inspections, requests from building owners
• Issue proposals for service related work
• Manage service related projects, which may include monitoring labor hours and materials, job site meetings, communication with the building owner or general contractor, issuing job billing
• Ensure that service billings are processed in a timely manner
• Review existing personnel (field and office) on a regular basis
• Ensure that field personnel are fully trained in order to perform their job at a high level. Schedule safety/ material/ procedure training as needed

Requirements:

• 3+ years experience in roofing, construction, or related field
• Proficient in Microsoft applications including SharePoint and CRM
• Roofing industry knowledge or experience
• Knowledge of business and management principles
• Knowledge of and/or experience with all types of roofing
• Must be able to sell, estimate and develop new business
• Able to read blue prints and understand specifications
• Strong computer skills
• Strong oral and written communications skills. Must be able to write reports, scopes and/or proposals
• Ability to professionally manage existing and new accounts and a TEAM / department of 10+/- individuals
• Solid verbal, written, interpersonal and listening skills
• Ability to speak, read and comprehend instructions, short correspondence and contract documents, as well as converse comfortably with customers and all levels of the Tecta organization
• Respond to calls within 24 hours

Tecta offers a comprehensive benefits package including medical, dental, vision, 401(k) with a company match, paid time off, paid holidays etc

Pay Range - $85,000 to $110,000 (depending on experience)