Plumbing Heating Paramedics is looking for a full time Service and Operations Coordinator to work 40 hours per week. You will act as a liaison, provide product information, and resolve any emerging problems that our customers might face with accuracy and efficiency. As the Service and Operations Coordinator your responsibilities will be to schedule service calls, measurements and installs, pull and close permits as needed, enter detailed and complete summary notes for the technicians and installers, build install folders, register Trane equipment, and pull AHRI's when applicable. The target at Plumbing Heating Paramedics is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities Include:

• Manage large amounts of incoming calls
• Identify and access customers’ needs to achieve satisfaction
• Schedule customer appointments and dispatch to Technicians at Plumbing Heating Paramedics
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process Plumbing Heating Paramedics customer accounts and file documents
• Process Trane registrations, pull permits and AHRI's for Plumbing Heating Paramedics
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage with Plumbing Heating Paramedics customers

PLUMBING HEATING PARAMEDICS AND THRESHOLD BRANDS

Plumbing Heating Paramedics is an independent franchise company that is part of Threshold Brands. Threshold Brands genuinely cares about its employees, franchisees, and customers. We believe in work-life balance, having fun on the job, and investing in our employees by providing challenging opportunities and tools to help franchise employees succeed.

We help entrepreneurs achieve their lifelong dream of success through business ownership. As a multi-brand franchisor, we plan to deliver multiple home services through individually owned and operated franchisees throughout the United States and Canada. We help our brands deliver superior customer service by providing a high touch National Contact Center, cutting-edge technology, fun and upbeat marketing and business coaching that adds real value.

In a nutshell, our vision is to be a franchisee-friendly company, empowering entrepreneurs to deliver exceptional services to their communities and achieve their dreams.

BENEFITS

We provide a fun place to work where people are respected, learning is continuous, and cutting-edge ideas are always welcome.

Competitive employee-focused benefits include:

• Competitive wages
• Clear pathways for career advancement
• Medical, dental and vision
• 401k plan
  
• Vacation, paid personal days, holiday pay
• A work environment following all state guidelines for COVID-19 safety