Job description
Service Performance Analytics SME
- 066352
About Capgemini
Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.
About Infrastructure Services:
The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.
Visit us at www.capgemini.com. People matter, results count.
Job Title: Delivery Architect - Service Evolution Lead
Travel: 25%
Job Description:
The Service Performance Lead oversees the definition, design, build, and implementation of Service Performance Management and Reporting services to clients.
Responsibilities:
- Definition of Service Performance Management framework to meet client needs
- Design of Service Performance Management solutions (process and technical)
- Definition of process and technical requirements to support design
- Implementation of performance management services
- Conducting assessments of current performance levels to determine strengths and weaknesses
- Recommending changes to processes or procedures based on findings from assessments
- Using computer software programs to create graphs and charts that illustrate performance trends
- Analyzing data to identify problem areas within an organization and generating solutions for improvement
- People Management
Qualifications:
- Required:
- US Citizenship
- Ability to obtain a Public Trust Clearance
- Working with federal clients
- ITIL 4 Foundations Certification ( or willingness to obtain)
- Service Integration and Management and Service Performance Management experience
- Detailed understanding of ITSM Tooling / ServiceNow / Performance Analytics
- Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies)
- Excellent communication skills (verbal and written)
- Able to work independently and demonstrate initiative through pro-active behavior
- Participates in and/or leads diagnosis and fixing of problems within area of expertise
- Identifies and fixes the root cause rather than just symptoms
- Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit
- Understands detailed purpose and operation of day-to-day processes & systems functions
- Recognizes potential application of associated processes & systems
- Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions
- Works with peer team to develop and promote solution
- Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved
- Possesses excellent analytical skills and can apply sound levels of logic to tasks undertaken
- Possesses excellent presentation skills
- Experienced People Manager (Mentor/Coach)
Required:
o US Citizenship
o Ability to obtain a Public Trust Clearance
o Working with federal clients
o ITIL 4 Foundations Certification
- Event Management Process and Technology experience
- Business and technical writing experience
- Experience in development and implementation of ITSM solutions
- Experience in development and implementation of client-facing documentation
- Excellent communication skills (verbal and written)
- Able to work independently and demonstrate initiative through pro-active behavior
- Participates in and/or leads diagnosis and fixing of problems within area of expertise
- Identifies and fixes the root cause rather than just symptoms
- Competent in use of processes & systems for client and Capgemini benefit
- Understands detailed purpose and operation of day-to-day processes & systems functions
- Recognizes potential application of associated processes & systems
- Competent in use of technology for client and Capgemini benefit within own technology area
- Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions.
- Works with peer team to develop and promote solution.
- Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved.
- Displays the ability to provide effective project office type assistance to transition managers
- Possesses excellent analytical skills and can apply sound levels of logic to tasks undertaken
- Possesses excellent presentation skills
What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law.
Job Title: Delivery Architect - Service Evolution Lead
Travel: 25%
Job Description:
The Service Performance Lead oversees the definition, design, build, and implementation of Service Performance Management and Reporting services to clients.
Responsibilities:
- Definition of Service Performance Management framework to meet client needs
- Design of Service Performance Management solutions (process and technical)
- Definition of process and technical requirements to support design
- Implementation of performance management services
- Conducting assessments of current performance levels to determine strengths and weaknesses
- Recommending changes to processes or procedures based on findings from assessments
- Using computer software programs to create graphs and charts that illustrate performance trends
- Analyzing data to identify problem areas within an organization and generating solutions for improvement
- People Management
Qualifications:
- Required:
- US Citizenship
- Ability to obtain a Public Trust Clearance
- Working with federal clients
- ITIL 4 Foundations Certification ( or willingness to obtain)
- Service Integration and Management and Service Performance Management experience
- Detailed understanding of ITSM Tooling / ServiceNow / Performance Analytics
- Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies)
- Excellent communication skills (verbal and written)
- Able to work independently and demonstrate initiative through pro-active behavior
- Participates in and/or leads diagnosis and fixing of problems within area of expertise
- Identifies and fixes the root cause rather than just symptoms
- Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit
- Understands detailed purpose and operation of day-to-day processes & systems functions
- Recognizes potential application of associated processes & systems
- Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions
- Works with peer team to develop and promote solution
- Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved
- Possesses excellent analytical skills and can apply sound levels of logic to tasks undertaken
- Possesses excellent presentation skills
- Experienced People Manager (Mentor/Coach)
Required:
o US Citizenship
o Ability to obtain a Public Trust Clearance
o Working with federal clients
o ITIL 4 Foundations Certification
- Event Management Process and Technology experience
- Business and technical writing experience
- Experience in development and implementation of ITSM solutions
- Experience in development and implementation of client-facing documentation
- Excellent communication skills (verbal and written)
- Able to work independently and demonstrate initiative through pro-active behavior
- Participates in and/or leads diagnosis and fixing of problems within area of expertise
- Identifies and fixes the root cause rather than just symptoms
- Competent in use of processes & systems for client and Capgemini benefit
- Understands detailed purpose and operation of day-to-day processes & systems functions
- Recognizes potential application of associated processes & systems
- Competent in use of technology for client and Capgemini benefit within own technology area
- Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions.
- Works with peer team to develop and promote solution.
- Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved.
- Displays the ability to provide effective project office type assistance to transition managers
- Possesses excellent analytical skills and can apply sound levels of logic to tasks undertaken
- Possesses excellent presentation skills
What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
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