Job description
Summary
WORKING FOR THE CITY OF MCKINNEY
Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named “The #1 Best Place to Live in America.” Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That’s why we exist.
OUR CORE VALUES
City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values – Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization (HPO).
SUMMARY OF POSITION
Under general supervision, the Service Writer will process incoming requests for repair and generate/maintain work orders using a computerized work order system. The position will be engaging with customers and act as a liaison to vehicle user groups.
Essential Functions/Knowledge, Skills, & Abilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Complies with all written City policies and procedures.
- Adheres to assigned work schedule outlined in the City policies and procedures.
- Receives work requests from customers, performs thorough vehicle inspection, and recommends additional services if needed and record meter hours/mileage.
- Reviews work requests and opens work order.
- Monitors work order progress and updates work status at the end of the day.
- Reviews work orders for accuracy and completeness and closes work order at discretion of supervisor.
- Conducts and participates in routine quick line services i.e. wiper replacement, bulb replacement, license plate and registration install.
- Serves as the first point of contact for customers on the phone and in person.
- Assist the Parts Specialist in picking up parts from vendors and receiving in inventory.
- Maintains regular, reliable and punctual attendance; work hours are 8 am to 5 pm, subject to call outs.
OTHER JOB FUNCTIONS:
- Perform other duties as assigned or directed.
KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS
- Ability to embrace and embody the City’s core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
- Knowledge of automotive systems and components.
- Knowledge of workorder processing, maintenance scheduling and reports.
- Knowledge of fleet management systems.
- Basic Computer skills to utilize Microsoft Office, Excel, Word.
- Ability to establish and maintain an effective working relationship with all levels of management, city officials, vendors, other government agencies, other employees and the general public.
- Ability to read, write, understand and follow oral, written and technical instructions.
- Ability to effectively communicate both orally and in writing and negotiate with technical staff, consultants, contractors, governmental agencies, city management, and citizens.
- Ability to act in a manner that is approachable, friendly and inviting.
Required Qualifications
MINIMUM QUALIFICATIONS
Equivalent to a high school diploma or GED and two (2) years of experience in an automotive repair environment is required.
Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications may be an acceptable substitute for the above specified education and experience requirements.
CONDITIONS OF EMPLOYMENT
- Must pass a drug screen and background check.
- Must have Class C Texas Driver’s License.
Physical Demands/Supplemental
PHYSICAL
DEMANDS
Tasks involve kneeling, stooping, crawling, extended standing, and other strains on the body. The ability to lift and/or exert force up to one hundred (100) pounds may be required one-third of the on-the-job time.
WORK ENVIRONMENT
Often, work takes place in a non-climate-controlled environment, with exposure to noise, petroleum distillates, dust, and dirt. The employee works both indoors and outdoors and is exposed to inclement weather.
The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.
The City offers a full complement of benefits:
Medical Insurance, Dental Insurance, Vision Insurance, Life and Accidental Death and Dismemberment Insurance, Long Term Disability Insurance, Legal Services, Flexible Spending Medical and Child Care, Employee Assistance Program, Supplemental Insurance; Paid Vacation and Sick Leave, Ten Paid Holidays. Texas Municipal Retirement System (TMRS) mandatory 7% employee contribution with City match of 2:1; 457 Deferred Compensation Plans; Tuition Reimbursement
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