Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Include, but not limited to:

• Implement ServiceNow platform capabilities specifically the ITSM, ITAM, and ITOM modules including form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations.
• Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.
• Keep up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.
• The ServiceNow Specialist will complete all work within agreed timescales and KPI’s.
• Assist SHI teams in managing project timelines and customer expectations.
• See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM.
• Stay up to date on new ServiceNow product offerings, take on-going training and certification including accreditations.
• Learn and follow the ITAM department standards to ensure all projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards.

• Candidates will hold a Bachelor’s Degree or equivalent experience
• 1 year of experience holding a position configuring and customizing ServiceNow or equivalent training curriculum, alternatively a graduate of the ITAM Administrator program with a minimum or 1 year experience as a ServiceNow Administrator.
• 1 year of experience with common development technologies (e.g. XML, HTML, JavaScript, CSS, HTTP, etc.)
• Knowledge of ITIL methodologies and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog).
• Knowledge of directory services (Active Directory, LDAP, etc.), and knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0)

• A desire and willingness to “do whatever it takes”
• Client-oriented, professional services mind-set
• Good research skills and the ability to manage details
• Good analytical skills
• Good written and verbal communication skills
• Excellent organization and time management skills
• Ability to think outside the box
• Ability to stay self-motivated and self-directed
• Willingness to adapt to changing business and technical priorities
• Ability to work in a fast-paced, high-performance team environment
• Ability to create high-quality documentation with precision
• Ability to work with deadlines
• Meticulous attention to detail
• Highly organized and methodical

• Additional experience within the IT or Software Asset Management field
• A second language will be an advantage

The ideal candidate will hold the following accreditations; if the accreditations are not currently held the successful candidate will be required to study and pass the following accreditations within a six-month period of time commencing the role:

Desired Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Fundamentals
• ServiceNow Implementation Methodology Fundamentals

• The estimated annual pay range for this position is $60,000 – $85,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status