Job description

Shift Supervisor Job Description
POSITION TITLE: Shift Supervisor
STATUS: Non-Exempt REPORTS TO: Assistant Manager & Store Manager
POSITION PURPOSE: Leading shifts to create an excellent experience for guests and team members. Shift Supervisors ensure fast and friendly service, quality products, and a clean, safe store environment.
GENERAL:

• Performs all roles and duties of a team member.
• Follows Dunn Brothers Coffee policies and standards

PEOPLE:

• Supports Store Manager in day to day operations.
• Scheduled Manager on duty. Coaches, develops and mentors team.
• Helps with new hire training, communicates to team about changes in policies, promotions, and general updates that come up.
• Having the right person in the right location, managing shift labor, shift start and end times, communicate with manager if any issues occur.

ADMINISTRATIVE:

• Assists ASM/ Store Manager with bank deposits, cash handling policies, verifies and balances back bank.
• Assists with monthly inventory, ordering, shift coverage, and provides performance feedback
• Helps communicate promotional items, events and upcoming donations

PRODUCT/SERVICE:

• Motivates team to deliver excellent customer service every time. smile, make a connection, speed of service, anticipate needs.
• Solves store problems relating to customers, employees and anything that come up during your shift.
• Ensure every product is up to Dunn Brothers standards
• Follow ups that products are rotated, day dots, and pars are adjusted as needed

ENVIRONMENT:

• Total Store Vision- Maintains a clean environment inside and out.
• Ensures all checklists are completed before shift change
• Conducts shift change communication. What was done and what needs to be done, promotion items, weekly news updates and general items that come up.
• Equipment is being maintained and in good working order

DRIVING FOR RESULTS:

• Creates teamwork to drive for results in ongoing promotions, daily sales goals, and new programs.
• Communicate with team about daily goals
• Ensure the team is upselling items (beans, food, large sizes, promotional items.
• Ensure the team is communicating platform items (Level Up, Olo, Elevate, etc.)

Job Type: Full-time

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