Site Services Coordinator
Full Time
Broomfield, CO
Posted
Job description
UCAR is excited to announce the job opening for the Site Services Coordinator. This position is responsible for customer service functions and coverage of the front desk at NCAR’S Research Aviation Facility. May provide coverage at other UCAR facilities on occasion. Welcomes guests by greeting them, in person or on the telephone; answering or referring inquiries. Monitors and maintains security by performing duties including but not limited to alarm and emergency response, managing keys for RAF, issuing and recovering identification and access credentials. Serves as the primary point of contact for facility tour and visit inquiries.
Knowledge, Skills, and Abilities
Education & Experience
Where You Will Work:
At UCAR|NCAR|UCP, you will work alongside a dedicated team of professionals conducting critical research and community outreach to solve complex Earth system science problems including climate change, air pollution, extreme weather, floods, drought, wildfires, and space weather, all with the goal of improving human life and reducing economic loss. Each of us, from scientists to the professionals who support their work, serves the public and a collaborative community of scientists in our mission to understand the complex processes that make up the Earth system, from the ocean floor to the Sun’s
Where You Will Work:
Located in Boulder, Colorado, University Corporation for Atmospheric Research (UCAR) serves and participates in a collaborative community of researchers and educators who are dedicated to understanding the atmosphere - the air around us - and the complex processes that make up the Earth system, from the ocean floor to the Sun’s core. UCAR manages the National Center for Atmospheric Research (NCAR) on behalf of the National Science Foundation and the university community.
Program Location: Broomfield, CO
Job Location: In-person
Type: Full-time (M-F):
Relocation: Relocation assistance is not available for this position.
Work Authorization: UCAR/NCAR will not sponsor a work visa to fill this position.
Hiring Salary Range: $21.07
Benefits Overview:
UCAR affirms its commitment to employees through
competitive benefits
. Beyond rich medical, dental, vision, life insurance offerings, employee assistance and back up dependent care UCAR offers:
-
Tuition Assistance and other professional development opportunities
-
Potential for flexible working hours
-
Starting minimum of 20 days of personal time off
-
10 paid holidays
-
10 days of sick leave every year
-
14 weeks of paid parental leave
-
Company contributes 10% of gross pay into retirement; 100% fully vested on day one
-
EcoPass for local Colorado residents to use the Denver and Boulder-area transit system
Commitment to Diversity, Equity & Inclusion
Our organization is committed to creating a diverse, equitable, and inclusive work environment and fostering a culture where everyone feels welcome and supported. To learn more about these efforts, visit the
Office of Diversity, Equity & Inclusion Strategic Plan
and our
Diversity & Inclusion: A Welcoming Workplace
site.
Research shows that women and people of color are less likely to apply for a position if they do not meet almost 100% of the
desired skills and experience. Please note this is not necessary! If you meet the minimum requirements and have the passion for the work, you are encouraged to apply. We can provide on-the-job training for the rest!
What You Will Do:
Responsible for customer service functions and coverage of the front desk at NCAR’S Research Aviation Facility. May provide coverage at other UCAR facilities on occasion. Welcomes guests by greeting them, in person or on the telephone; answering or referring inquiries. Monitors and maintains security by performing duties including but not limited to alarm and emergency response, managing keys for RAF, issuing and recovering identification and access credentials. Serves as the primary point of contact for facility tour and visit inquiries. Provides administrative support working employees, visitors, guests and contractors. This position is required to be on-site at the Facility.
Responsibilities:
Credentialing, Safety and Security:
-
Operates security system computer, acknowledging alarms and performing data maintenance on access cards
-
Issues and recovers keys for UCAR facilities, maintains files and inventory of keys
-
Issues, recovers and maintains files on access cards and ID’s
-
Responds promptly to facility emergencies, alerting proper departments and personnel
-
Works with Security Manager and acts as dispatcher in emergencies
-
Other duties as assigned
Customer Service Operations:
-
Acts as a liaison between public and UCAR/NCAR/UCP
-
Directs employees and visitors to proper UCAR/NCAR/UCP destinations
-
Operates multi-line telephone and 2 way radios
-
Administers ECOPass distribution, inventory, registration and credentialing
-
First point of contact for most facility inquiries in person, on phone, and through email
-
Works with Site Services team on customer facing process enhancements
Assists with RAF Access Requests (in addition to the responsibilities listed above)
-
Vetting and tracking access requests
-
Delivering RAF safety and security training
-
Verifying training completion
-
Completing badge request forms/processes
RAF Tour Request Management
-
Primary point of contract for RAF tours
-
Receives tour requests
-
Provides scheduling support to also include arranging tour guides
-
Collects visitor information
-
Reports tours and walk-in visitor counts into the NCAR Metrics
-
Makes routine decisions independently. Other decisions are made in collaboration with the Security and Site Services Manager and/or RAF Facility Administrator.
-
Handles multiple tasks simultaneously and balances multiple priorities in an often high-stress environment.
What You Need:
Knowledge, Skills, and Abilities
-
Good working knowledge of and skill in using MS Office and networked computer environment.
-
Excellent interpersonal skills; ability to work with diverse groups, and demonstrated ability to work as a team player.
-
Demonstrated skill in meeting planning.Effective oral and written communication skills.
- Demonstrated skill in writing correspondence with attention to grammar, spelling and format.
- Strong organizational skills and ability to manage and prioritize multiple tasks in a busy, interruption-prone working environment.
-
Demonstrated ability to provide good customer service.Demonstrated ability to meet deadlines.
-
Ability to pay close, consistent attention to detail.
-
Ability to work 8 hours onsite per day during normal business hours (8:00am – 5:00 pm).
Desired but not required:
-
Working knowledge of UCAR policies and procedures.
-
Experience working in a scientific/engineering environment.
WHO WE’D LOVE TO JOIN OUR TEAM
Successful candidates will ensure their application materials speak to the following criteria:
Education & Experience
-
High School diploma or equivalent.
-
Desired, but not required:Two to three years’ relevant experience
Applicant Notes:
-
A pre-employment screening is conducted in conjunction with an offer for employment. This screening may involve verifying or reviewing any of the following relevant information: restricted parties screening, employment verification, performance records of internal candidates, education verification, reference checks, verification of professional licenses, certifications, and Motor Vehicle Records. UCAR complies with the Fair Credit Reporting Act (FCRA).
-
Please note that while the position description details both minimum requirements as well as desired skills and experience, we want to remind applicants that you do not need to have all the desired skills and experience to be considered for this role. If you have the passion for the work along with experience in a related field, you are encouraged to apply. We can provide on-the-job training for the rest.
-
For more information about our commitment to diversity, equity, and inclusion, here is the link to theOffice of Diversity, Equity & Inclusion Strategic Planand to theODEI landing page
The University Corporation for Atmospheric Research (UCAR) is an equal opportunity/equal access/affirmative action employer that strives to develop and maintain a diverse workforce. UCAR is committed to providing equal opportunity for all employees and applicants for employment and does not discriminate on the basis of race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy.
Whatever your intersection of identities, you are welcome at the University Corporation for Atmospheric Research (UCAR). We are committed to inclusivity and promoting an equitable environment that values and respects the uniqueness of all members of our organization.
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.