• Mission: Rooted in LGBTQ+ liberation, Howard Brown Health provides affirming healthcare and mobilizes for social justice. We are agents of change for individual wellbeing and community empowerment.
• Vision: Howard Brown Health envisions a future where healthcare and transformative social policies actualize human rights and equity for all.
• Community-based health clinics in some of Chicago’s most underserved neighborhoods
• The largest LGBTQ health provider in the Midwest
• Latinx inclusive community based on respect, equal opportunity, and appreciation of diversity to provide the culturally competent support and services within Howard Brown Health.

What is in it for you:

• A commitment to work-life balance with:
  • 3-weeks paid vacation and 1-week of personal time
  • 12 accrued sick days per year
  • 9 paid holidays, including Juneteenth
  • PTO Exchange allows employees to turn unused PTO into liquid assets
• Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
  • BCBS HMO, PPO, and PPO Select Plans
    • HMO premium = $ 34.40 /month
  • BCBS Dental premium = $ 13.00/month
  • EyeMed Vision premium = $ 6.52/month
• 401k program with up to 5% employer match after 90 days = $1,700+
• Employer-paid basic life insurance valued at one times the annual salary
• Voluntary Life and AD&D, and Short-term and Long-term disability
• Up to $720 pre-tax commuter and parking benefit account
• Flexible Spending Accounts for healthcare and dependent care
• Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
• Employee Assistance Program with 5 employer-paid counseling sessions
• 50% off at Brown Elephant Resale Shops and discounts at local businesses

What you can expect:

Under the direction of the Practice Manager, the Site Supervisor organizes and oversees support staff in the delivery of patient care services.

How you will make an impact:

• Responsible for coordinating support staff schedules and hours, including vacation approval and facility coverage.
• Assesses staffing patterns and recommends changes.
• Oversees daily activities of support staff to ensure that daily tasks are completed.
• Assists in the selection, orientation, training, and performance evaluation of support personnel.
• Participates in the orientation of support staff and new providers.
• Assists with support staff performance appraisals in a timely manner.
• Acts as liaison between Practice Manager, support staff, medical staff, and patients.
• Responsible for identification and resolution of problems with patient billing matters.
• Responsible for overseeing daily deposits and funds collected.
• Responsible for procurement of supplies and ordering procedures.
• Participates in the development and implementation of operational and clinical policies and procedures.
• Ensures compliance with OSHA, CLIA, and other legal and regulatory agencies to ensure standards of performance for quality care.
• Assists support staff in site preparation for site surveys and inspections.
• Resolves operational issues and ensures that policies and procedures are carried out appropriately.
• Provides direct supervision of Medical Assistant staff.
• Provides support as Medical Assistant during staffing shortages.
• Operates as Manager on Duty (contact for staff, patient & provider issues, and monitors clinic flow) when Practice Manager OOTO or otherwise unavailable.
• Responsible for monitoring and overseeing the upkeep and maintenance of the health center and equipment in a manner consistent with the highest standard of safety, sanitation, efficiency, and appearance. Requires collaboration with Facilities and Safety teams.
• Exceptional attendance and professional demeanor.
• Self-directed.
• Effectively manages and implements change.
• Possess exceptional interpersonal skills and works effectively with co-workers.
• Exceptional organizational and time management skills.
• Maintains strictest confidentiality.
• Performs related work and other duties as assigned.

QUALIFICATIONS, ABILITIES AND SKILLS:

Required:

• High school degree or GED required.
• Certification as CMA or RMA
• Proficient use of computer applications such as GE Centricity, Excel and Word.
• Two to three years of experience in patient services/electronic medical record setting.
• Ability to apply policies and procedures and principles to solve everyday problems and deal with a variety of situations.
• Ability to exercise initiative, problem-solving and decision making.
• Experience working with Medicare, Medicaid, and other insurances.
• Possession of essential and relevant interpersonal skills.
• Proficiency in organizing staff effectively in providing the required customer service.
• Ability to give priority to workload, meet targeted deadlines.
• Ability to travel.
• Good demonstration of leadership traits.
• Outstanding aptitude working with numbers.
• Must possess strong communication and demonstrate an ability to work effectively with diverse populations.

Preferred:

• Bilingual – Spanish/English highly regarded.

WORKING CONDITIONS:

• Medical Clinical Setting.
• Fast-paced work environment.
• Some irregular and weekend hours.
• Space must be shared for most efficient usage.
• Works under minimal direction.
• Physical ability to effectively communicate with others, verbally and written; perform basic computer operations and other office functions, whether aided or unaided.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• While performing the duties of this job, the employee is regularly required to talk and/or hear.
• The employee frequently is required to stand; walk, use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.