Job description
Position Summary
Responsible for providing exemplary guest service by performing general maintenance & repair of slot machines and table games
Essential Functions
Position Qualifications
Education
High school diploma or GED
AA in electronics preferred
Experience
6 months experience as a Floor Technician
2 years Gaming experience preferred
Computer Skills
Microsoft Office beginner level including Word, Excel and Outlook
Certificates & Licenses
Siletz Tribal Gaming License
Responsible for providing exemplary guest service by performing general maintenance & repair of slot machines and table games
Essential Functions
- Perform repair of slot machines to board level, repair of progressive signs and other equipment
- Perform preventative maintenance on slot machines and Keno
- Run the data lines along tight places such as ceiling and main floor using the Scissor Lift or ladder for accounting and player tracking device
- Install and maintain Oasis Accounting and Player Tracking devices
- Installs/moves and conversions to slot machines & other equipment
- Perform RAM clear and machine configurations to new and faulty machines
- Perform bill test and other tests on machines
- Repair bill jams with assistance from Security
- Perform emergency cash canisters exchanges with the assistance from Security and Cage department
- Perform bench repair to faulty equipment and circuit boards using soldering/de-soldering and other test equipment in the Tech shop
- Provide training to new Technicians and Key Persons
- Change table games layout
- Replace card shufflers on table games
- Assist Drop Team during cash canister drops for slot machine related problems
- Assist Gaming Commission and representative from Oregon State Police for monthly machine audit
- Assist Accounting Department in audit, variance reports, hard meter reports and repair of faulty hard meters
- Assist Cage Department, Security and Cage Technician for soft count and kiosk repairs
- Update Machine maintenance records
- Provides assistance to customers with machine malfunctions and disputes
- Provides assistance with jackpot payoffs
- Must safeguard entrusted monies, keys and properties
- Maintain general appearance and safety of work area on the casino floor and in the Slot Tech Shop
- Performs all duties in accordance with Chinook Winds Casino Resort customer service standards
- Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services.
- Provides input or recommendations for improvements and changes in processes or services.
- Inform Slot Lead Technician, Slot Manager and Slot Shift Supervisor of any pertinent information
- All other duties as assigned.
Position Qualifications
Education
High school diploma or GED
AA in electronics preferred
Experience
6 months experience as a Floor Technician
2 years Gaming experience preferred
Computer Skills
Microsoft Office beginner level including Word, Excel and Outlook
Certificates & Licenses
Siletz Tribal Gaming License
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