Job description

INTRODUCTION

Reporting to the Slots Manager and Slots Shift Supervisor, the Slots Beverage Server is responsible for providing courteous and professional customer service to customers by serving beverages throughout the gaming floor.

MAJOR DUTIES AND RESPONSIBILITIES

• Provide courteous and professional customer service to all patrons in an effective and efficient manner, by supplying beverages to customers.
• Serve beverages from the beverage/floor/P2P bar, on tray as appropriate.
• Circulate the gaming floor to ensure customer satisfaction when serving beverages.
• Responsible for the safety and compliance with sanitation codes as it applies to the beverage bar.
• Work as a team player and maintain a courteous and professional attitude at all times in order to insure a smooth and consistent level of efficient customer service.
• Responsible for the cleanliness and maintenance of the beverage bar, clean beverage bar floor, mats, lemon and lime slice holder, and cutting board.
• Keep beverage counters clean with appropriate cleaning solutions.
• Restock station and complete closing duties before leaving.
• Maintain cleanliness of bussing trays, and dispose of used and empty cups left by machines or on the floor.
• Notify appropriate staff when supplies begin to run low.
• Keep VLT Shift Supervisor informed of any potential problems.
• Adhere to set policies and procedures.
• Maintain department and organizational confidentiality.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to stand and walk long periods of time, and carry tray full of beverages, weighing 10-15 LBS
• Ability to speak and communicate in a clear and concise manner in order to provide efficient customer service.
• Skilled in the area of courteous and professional customer service.
• Willingness and ability to work irregular schedules which include weekends, evenings and holidays.
• Ability to read, comprehend, interpret regulations, safety rules, and procedures as related to beverage bar.
• Ability to maintain confidentiality of records and information pertinent to the nature of the work.

SUPERVISORY CONTROLS

Work is performed under the general direction of the Slots Shift Supervisor. The supervisor makes assignments involving familiar concepts in terms of objectives. The Beverage Server plans and carries out the successive steps of the work assignments, and independently handles deviations in the work assignments in accordance with instructions, policies, previous training, and/or accepted practices within various established procedures. Work is spot checked for adequacy, timeliness, and compliance with applicable rules, regulations, and policies.

QUALIFICATIONS, EXPERIENCE, EDUCATION

• High School Diploma or Equivalent, REQUIRED.
• Must be 21 years of age or older, REQUIRED.
• One (1) year previous experience in customer service, REQUIRED.
• Dependability and reliability, REQUIRED.
• Eligible to obtain your OLCC and Food handler’s cards. REQUIRED.
• Must submit to and clear an Alcohol/Drug Screen.
• Must be Licensable by the Klamath Tribes Gaming Regulatory Commission
• Indian Preference will apply.

SPECIAL REQUIREMENTS

Chosen applicants will be required by the Klamath Tribes Gaming Regulatory Commission, to complete a Personal Disclosure Application, which includes photograph and fingerprints, for a background investigation to determine suitability for a gaming license. Must qualify for a gaming license, and must pay Licensing Fee to the Klamath Tribes Gaming Regulatory Commission prior to working.

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible spending account
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

COVID-19 considerations:
All Team Members are required under The Klamath Tribes’ Mandatory COVID-19 Vaccination Policy to be fully vaccinated for COVID-19, unless they have an approved medical or religious exemption. In addition, All Team Members are required to self-report on the

Work Location: One location

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