Job description

NorthEast Health Services, is now part of the Transformations Care Network. We are an established network of behavioral health clinics that, out of a passion for providing superior patient care, is empowering our clinicians and customer service teams to provide easy access to high-quality, outcomes-based care to all those that need help, and when they need it most.

Our vision is to create a united, centralized network of accessible, multi-specialty clinics that offer immediate, superior behavioral health treatment options. We provide our employees with the opportunity to grow, learn and expand their skills! We are growing rapidly and want to talk to you about what that looks like for you and your career!

We are currently adding a Spravato Tech to our growing team!

Position Summary:

Provide exceptional customer service to make sure the highest quality work standards are achieved and maintained according to practice policies and procedures. Help aid providers in treating patients by obtaining information, completing testing, answering phones, monitoring vitals, and administering injections and phlebotomy. Must be friendly, upbeat, hard-working, conscientious, empathetic, and motivated at all times. Work as part of a cohesive team in a fast-paced environment.

About the Role:

• Interview patients to obtain medical information and measure their vital signs, weight, and height
• Record patients' medical history, vital statistics, and information such as test results in medical records
• Prepare patient files for providers
• Prepare and administer medications/injections as directed by a physician
• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
• Provide verbal medication refills to pharmacies per the request of the physician/provider
• Administer testing: GeneSight, finger stick, urine drug screen, pregnancy, venipuncture, injections, etc.
• Administer Ketamine and Spravato and monitor patients for any reactions
• Answer phone calls in a professional manner, schedule appointments
• Be cross-trained in Transcranial Magnetic Stimulation (TMS) Therapy
• Call insurance for prior authorization and copay information
• Maintains medical supplies inventory, placing orders, verifying receipt, and performing preventive maintenance to keep medical equipment operating
• Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations
• Updates job knowledge by participating in educational opportunities and reading professional publications
• Serves and protects the practice by adhering to professional standards; facility policies and procedures; and federal, state, and local requirements
• Enhances practice reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
• Assist providers in administrative and/or clinical tasks
• Complete other tasks as needed

About You:

• High school diploma or equivalent
• Completion of Medical Assistant Program or equivalent
• Desire to do a thorough job in a fast-paced environment must be detail oriented and highly organized
• Able to maintain professionalism with patients and teammates in a mental health setting
• Excellent communication skills and ability to work well with a team, especially in stressful situations
• Computer skills, familiarity with Google Drive
• Maintain patient confidence and protect operations by keeping patient care information confidential
• Familiarly with HIPAA regulations
• Creating a safe, effective work environment. Patient-focused
• CPR certified or willing to become certified through an accredited program
• 1+ years (s) experience as a medical assistant
• Experience giving injections
• Phlebotomy experience (blood draws)
• Bloodborne pathogen training
• A basic understanding of clinical pharmacology and medical terminology
• Previous experience with scheduling patients, answering phones, ordering and managing supplies
• Experience working with patients who are suffering from anxiety, depression, addiction, and other mental disorders
• Experience with EMR (electronic medical records), medical terminology

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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