You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. SM

The key component of the role is configuration of the Macess Application. Essential skillsets to perform this job would be organization, SQL or other coding experience, Strong Analytical skills to identify End to End impacts, Strong Oral and Written Communication. There are managers and/or supervisors available to assist with questions. There will be Microsoft Teams meetings with Scrum Teams and Business partners both inbound and outbound. Although this role is to be worked independently you it is part of a team: the BTPO Claims Domain. Breaks are not a requirement and there is no set lunch schedule.

As a SQL & Workflow Tool Configurations Analyst , you would be responsible for working as part of the BTPO Claims team to implement the queue structure for new or expanded Medicare and Medicaid state configuration, support workflow development, reports and process enhancements. Primary focus of this role is to complete the configuration to support new market requirements and incremental changes required upon business needs for the Macess software system which would include gathering information in regard to customer requirements, expectations for the project, and review or clarify any discrepancies. Attention to detail is vital as well as compliance with the project timelines and documentation requirements.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm. We offer virtual 1 on 1 training. The hours during training will be 8:00am to 5:00pm, Monday - Friday. Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Configure C&S markets, including but not limited to new queues, material changes, reports &, process flows utilizing CSP Macess using source of truth documents, reference policies and applicable SOP’s
• Complete audit configuration loads for adherence to procedures to ensure quality measures are met/exceeded
• Research configuration issues, audit findings or other defects to develop the appropriate configuration criteria to meet customer expectations
• Identify and develop new workflows to support business efficiency
• Review issues and incoming work by analyzing and developing the appropriate configuration solution within the specified TAT and quality measures
• Manage workload to meet customer deliverable dates and communicate delays with realistic timeframes with a sense of urgency towards the customer
• Complete configuration proof of concept including testing before submitting for approval
• Meet TAT and quality goals as established
• Suggest process improvements and ideas for increasing efficiency while improving quality and customer satisfaction
• Suggest Solutioning in concert with IT development and Operational improvement opportunities
• Support other Macess related work as appropriate

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of experience with a Workflow tool such as Macess, ServiceNow, PEGA, ORS, or other healthcare administration system
• Intermediate level of Microsoft Excel to create and maintain spreadsheets, reports, and work with formulas
• Ability to work a flexible 8-hour shift between the hours of 8:00am - 5:00pm, Monday to Friday

Preferred Requirements:

• Associate’s Degree (or higher)
• 1+ years of Technical Support experience
• Proficiency with Microsoft Word (create, edit & save), Microsoft Excel (create, edit, save, pivot, formulas, etc.) and SQL (update or retrieve data)
• Basic Coding experience

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft skills:

• Self-directed and the ability to prioritize caseloads based on business and customer need

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with UnitedHealthcare . Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families, and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life’s best work. SM

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $54,400 - $97,000. The salary range for Connecticut / Nevada residents is $60,000 - $106,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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