The Sr. Director Flight Scheduling Operations will direct, organize, and oversee the day-to-day tactics and strategy of the flight scheduling staff and associated operations.

Minimum Requirements

• Bachelor’s degree in business aviation, operations management or similar, Master’s degree preferred
• At least 7-10 years’ Relevant work experience
• Minimum of 5 years of people management experience
• Strong leadership in a matrixed, diverse environment
• Advanced communication and negotiation skills to influence internal and external stakeholders with great latitude on outcomes

Main Responsibilities

• Lead and manage Flight Management Representatives, Team Leads and Supervisors
• Lead and manage team of Fuel Desk Specialists
• Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded
• Maintains tight control over the project schedule, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements
• Focus on retaining clients and collaborating with internal teams to effectively support the client.
• Builds and maintains strong client relationships, and provides day-to-day client advice and support
• Works with client service organization to ensure that customers are provided the highest level of customer service in accordance with Jet Aviation Service Standard.
• Serve as the escalation resource when client and/or internal conflicts become elevated and resolves escalated inquiries and complaints fairly and effectively.
• Ensure that all direct reports are representing Jet Aviation with the highest service excellence standards
• Ensure new and existing customers are being provided the high touch service excellence in relation to, trip scheduling requests, billing inquiries, suggestions, and complaints
• Promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers, and achieves contract extensions or additional business within the account(s)
• Recruits and performance manage nationwide scheduling staff as required and in accordance with the appropriate Jet Aviation HR Guidelines. Responsible for day-to-day and long-term action of scheduling staff through training and ongoing support.
• Develops, establishes, and sustains ongoing strategic relationships and partnerships with significant and key Jet Aviation customers.
• Travels and networks with prospective Charter, Aircraft Management, and Partnership Aircraft clients with verbal, written, and personal presentations.
• Confers with Senior VPs of Charter Services and Aircraft Management to review achievements and quotas and recommends changes in strategic sales goals or objectives resulting from current market status and conditions.
• Attends relevant operational meetings and training programs and represents the company at trade association meetings and trade shows.
• All other duties as assigned by management.
• Recommends and implements programs to support customer needs
• Manages and supports personnel and operations critical to flight scheduling and charter organization.
• Communicates regularly with appropriate management team members on relevant items affecting the business and the team
• Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Desired Characteristics

• Strong project management experience
• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
• In-depth knowledge and understanding of own and other disciplines within functional area
• Advanced industry and competitor landscape knowledge, including their strategic drivers
• Profound knowledge of economic drivers and their implications and change management on company performance
• Profound experience in KPI driven management of a global function or major region including contributing and influencing setting of the respective functional strategy
• Extraordinary customer focus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to use hands to finger, handle, or feel, reach with hands and talk or hear. The employee frequently is required to stand, walk or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must regularly lift and/or move up to 5 pounds, frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds over their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individual’s race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (“EEO status”). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.