Sr. eQMS and Learning Management System Administrator

Hillsboro, USA

At Thermo Fisher Scientific team, you’ll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering COVID-19 solutions. As the world leader in serving science, with the largest investment in R&D in the industry, our colleagues are empowered to realize their full potential as part of a fast-growing, global organization that values passion and unique contributions. Our commitment to our colleagues across the globe is to provide the resources and opportunities they need to make a difference in our world while building a fulfilling career with us.

Location/Division Specific Information

The Material and Structural Analysis Division (MSD) enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase efficiency, and ultimately change the world. We design, manufacture, and support the broadest range of high-performance microscopy and spectroscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.

Discover Impactful Work: The Sr. eQMS and Learning Management System Administrator, supported by local admins, is primarily responsible for configuring and maintaining the division's electronic QMS of which the LMS is an important element. This global role requires the ability to provide exceptional end-user support and to work and interact on different levels of the organization.

What will you do?

The successful candidate demonstrates ambition, contagious optimism and a “can do” demeanor. They lead by example and hold themselves and others accountable, while maintaining productive and professional relationships within the team. The primary tasks are as follows:

• Play a key role in the eQMS implementation project.
• Responsible for all aspects of technical support related to the eQMS system and associated applications. This includes, but not limited to, end user support, issue resolution, password re-sets and user account management.
• Will be main point of contact between eQMS vendor support and MSD's users / owner and work alongside vendor during issue resolution, as needed.
• Perform relevant User Acceptance Testing (UATs) for changes and upgrades.
• Coordinates day-to-day working of the Learning Management System.
• Produces and analyzes monthly compliance reports and informs managers.
• Uploads in-house or external developed content to Learning Management System compliant formats, creates quizzes, and evaluations or surveys, as needed.
• Supports the communication/marketing of certain key trainings, including coordinating training workshops, aligning with MSD Quality Toolbox, and aligning related trainings across functions (EM University, NanoPorts, etc.).

Education

• Bachelor’s Degree in computer science or business administration.
• System administrator training, preferably eQMS/LMS related.
• Background in instructional or educational technology.

Experience

• Required 3 years experience in a previous Systems Administrator role for electronic QMSs, preferably, TrackWise Digital and/or SalesForce platform.
• Experience with day-to-day system support and performance monitoring.

Knowledge, Skills, Abilities

• Expertise in implementing Learning Management Systems.
• Able to work independently, be a self-starter.
• Effective and persuasive communicator with the ability to effectively convey ideas to different levels in the organization, teams and 3rd party vendors.
• Ability to protect confidential information.
• Proficient in MS Office software.
• Data analysis/reporting skills.
• Ability to work in a matrixed organization in a large company.
• Proficient in English.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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