Sr. Manager, Market Operations

The Sr. Manager of Market Operations will be responsible for standardizing and scaling operations across our CKCC markets. This individual will focus largely on our external nephrology partnerships, from implementation through ongoing operations. The Sr. Manager of CKCC Market Ops will create and implement strategies across markets, ensuring a consistent Strive experience for our partners.

• Oversees and manages day-to-day operations of the CKCC Market Ops team
• Responsible for successful onboarding of new practices, with all key implementation activities completed prior to program go-live
• Works closely with the Strive General Manager and Clinical Market Lead across markets to ensure execution of the market network strategy
• Drives improvement of provider performance by analyzing, interpreting, and communicating utilization and quality metrics. Responsible for developing strategies to engage provider partners in our performance
• Develops strategy for clinical integration with key provider partners in each market, including the build out of collaborative clinical workflows when needed
• Partner with business development teams to develop consistently high-quality deliverables that meet client expectations
• Develop strategies for CKCC-specific initiatives, such as PAM improvement
• Collaborates with internal cross-functional teams to support provider performance and resolve barriers and challenges.

Minimum Qualifications

• 5+ years of experience in provider engagement / provider relations
• 5+ years of experience in managing teams
• 2+ years of experience working with payors or in a payor environment
• 2+ years of value based care experience
• Bachelor’s degree in healthcare-related field or business administration
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms

Preferred Qualifications

• Experience working with primary care providers, nephrologists, and care management teams a plus
• Provider contracting experience preferred
• Experience designing and implementing clinical protocols and workflows preferred
• MBA or MHA preferred
• Experience leading virtual teams
• Demonstrated ability to utilize data to drive performance and outcomes
• Ability to teach, strong organizational skills, excellent communication, customer service, relationship development, results orientation, team building and decision-making.

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide and work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talentacquisition@strivehealth.com

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