Job description

DUTIES AND RESPONSIBILITIES: Administrative, Operational, Sales, Financial and Training

Specific Duties include, but are not limited to:

1. Follow all company policies and procedures

2. Communicate effectively with clients, applicants and staff

3. Track daily hours and update/maintain logs and forms

4. Monitor weekly activity and generate reports for Branch Manager and/or operations

5. Work closely with recruiting in retention projects and forecasted needs and requirements

6. Conduct phone prescreening to ensure that qualified candidates apply for employment

7. Review applications for accuracy, content and completion

8. Conduct interviews and effectively evaluate applicant’s skills qualifications, needs and goals

9. Complete applicant process with new applicants per Certified’s requirements and specific Client processes

10. Communicate all policies, procedures, expectations and employment opportunities with applicant

11. Provide appropriate orientation and pre-evaluation

12. Input applicant information into the system to complete the file

13. Determine pay rates, and obtain approval from manager per branch or account requirements

14. Obtain all client information to complete a job order, including complete job descriptions, and enter into system

15. Determine priority response time with client and respond to client accordingly

16. Fill client job orders properly, the first time, with a qualified and properly screened individual

17. Conduct arrival and quality checks

18. Initiate appropriate follow-up plan

19. Provide excellent customer service techniques, including proper phone mannerisms, to ensure we exceed our customers’ expectations

20. Develop working rapport with clients and prospects

21. Penetrate existing accounts and increase business within the departments

22. Recognize sales opportunities and communicate to Account Executive and Branch or Operations Manager

23. Participate in all recruitment, account strategy, and branch meetings

24. Problem solve client challenges

25. Learn automated system, including applicant entry, client entry, job order entry, and job search

26. Learn and adhere to all ADA, EEO, and other applicable government rules and regulations as it applies to the performance of the Staffing Manager

27. Market and internally sell our products and services to potential or existing clients and temporary associates

28. Recruit to meet job requirements

29. Maintain current communications with staffers and input all communications

30. Assist with self-improvement and advancement opportunities for associates

31. Address associates concerns with courtesy and urgency when necessary

32. Responsible for scheduled days to open and close office

33. Monitor unemployment and workers’ compensation activities to keep to a minimum

QUALIFICATIONS: Experience, Competencies and Skills, and Education

1. Experienced leader with two or more years related experience and/or training

2. Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image

3. Well-organized and self-directed individual who is a team player

4. Intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills

5. Knowledge of word processing, spreadsheet and email software; Internet and research techniques is required

6. Able to problem solve

7. Able to interact with clients to handle all issues under pressure

8. Able to prioritize and complete multiple tasks

9. Able to conduct assisted presentations to clients and prospects

Job Type: Full-time

Pay: $40,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Oklahoma City, OK 73102: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Recruiting: 2 years (Preferred)

Work Location: One location

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