Job Description

The role oversees a fully licensed Starbucks store at a Follett location either as a store within a store or as a standalone location. This role may report to a Follett store manager or to a Follett Regional Manager and may include a dotted-line report to a Starbucks District Manager. The role manages Starbucks operations including staffing, managing performance, providing hands-on technical and functional guidance, and providing a great customer experience. May be responsible for the preparation of food and beverages on a daily basis while maintaining cleanliness and other food safety standards. Guides team members in executing Starbucks store/department operating plans. Responds to customer concerns and requests and ensure all Starbuck/bookstore property and personnel are secure. Follow all Starbuck programs and procedures as required. Follow all Follett policies and procedures.

Key Responsibilities:

• Provides strong customer service in all aspects of Starbucks operations.

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard, and set a positive example for the team members.

• Anticipates customer and department needs by constantly evaluating environment and customers.

• Communicates information to the Store Manager/Regional Manager so that the store team can respond as necessary to create a quality customer environment.

• Prepares quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

• Thoroughly follows health, safety and sanitation guidelines for all products. Maintains a clean environment for food preparation.

• Acts as subject matter expert for preparation of food and beverages.

• Ensure general store operational standards are achieved through daily activities (shipping / receiving, inventory, housekeeping, compliance with Health Department regulations etc.). Execute promotions and sales, ensure proper inventory levels based on sales and trends - tracking and meeting sales plans, increasing average sale per customer, and driving transaction counts. Analyzes financial reports, processes purchase orders, and approves invoices.

• Satisfy audit/compliance process as required by Starbucks.

• Ensures merchandise is managed in accordance with Starbucks company policies and management directives. Execute Starbucks promotions and standards.

• Builds key partnerships with store management and campus and community organizations for promotional opportunities, special events, and off-site sales opportunities.

• Initiates activities to adhere to established guidelines and promotional programs.

• Develop strategic and operational plans for the work group, managing execution, and measuring results - monitors and manages store staffing levels to ensure team member development and talent acquisition to achieve and maintain store operational requirements.

• Other duties as assigned.

Requirements

• 3-5 years of experience

• High School Degree or equivalent

• Ability to safely operate food service equipment as necessary

• Ability to stand for up to two or more hours at any given time.

• Ability to safely operate coffee equipment as necessary

• Previous experience in a coffee shop, food service, café environment (preferred)

• Detail-orientation in performing accurate transactions

• Self-motivated and multi-tasks with minimal supervision

• Proactively meets both internal and external customer needs.

• Effective work methods and consistently meets commitments

• Effective communication skills- clear, concise and positive.

• Computer literacy desired

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