Starbucks The Westchester - Store Manager
Full Time
White Plains, NY 10601
Posted
Job description
PRIMARY PURPOSE:
As a Store Manager, your location will be an important part of the local community making connections with your customers that you see regularly. You will be responsible for staffing, operations, staffing, best in class customer service, product quality, financial performance, and team development.
PRINCIPAL RESPONSIBILITIES:
Leadership
Planning & Execution
Business Requirements
MINIMUM QUALIFICATIONS:
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
As a Store Manager, your location will be an important part of the local community making connections with your customers that you see regularly. You will be responsible for staffing, operations, staffing, best in class customer service, product quality, financial performance, and team development.
PRINCIPAL RESPONSIBILITIES:
Leadership
- Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
- Displays a "customer comes first" attitude by training and holding team members accountable for delivering legendary customer service.
- Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
- Manages with integrity, honesty and knowledge
- Plans, identifies, communicates, and delegates appropriate responsibilities and practices to your team
- Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
Planning & Execution
- Monitors and manages store staffing levels to achieve and maintain store operational requirements.
- Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely, and accurately in order to ensure effective store operations.
Business Requirements
- Ensures adherence to applicable wage and hour laws
- Solicits customer feedback to understand customer needs and the needs of the local community.
- Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
MINIMUM QUALIFICATIONS:
- Progressively responsible retail experience (3 years)
- Supervision of Others (1 year)
- Experience analyzing financial reports,
- Ideally experience with ownership of a store level P&L
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to manage store operations independently
- Ability to manage effectively in a fast-paced environment
- Ability to manage multiple situations simultaneously
- Ability to manage resources ensuring established service levels are achieved at all times
- Interpersonal skills
- Knowledge of customer service techniques
- Knowledge of supervisory practices and procedures
- Organization and planning skills
- Strong operational skills in a customer-service environment
- Strong problem-solving skills
- Team-building skills
- Ability to communicate clearly and concisely, both orally and in writing
- Strong leadership skills, with the ability to coach and mentor others
- Ability to plan and prioritize workload
- Ability to handle confidential and sensitive information
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