Job description

STORE MANAGER JOB DESCRIPTION

____________________________________________________________________________

Reports to: Area Supervisor and Ownership

Purpose of job

To create positive memories for all who work and visit. To oversee retail operations including financial performance, product production, inventory, personnel, sales, and marketing for the business/store assigned. To ensure our operation runs within guidelines established by business. To set high standards and create a great environment for the team to work and our business to succeed!

Essential Functions

Operations

• Strive for operational levels that meet or exceed the guests’ expectations in the areas of quality, service, and atmosphere, creating value through an excellent experience and exceptional guest experience.

Training

• Ensure that every member of leadership and team is trained and fully knowledgeable on all systems and routines, products, food safety practices and business safety practices.
• Ensure that all systems and routines are incorporated into the day-to-day operations of the entire store, setting each shift and teammate up for success.

Business Planning

• Assist with and execute the stores business plan by working with the owner and other members of the leadership team, and then setting goals for store team to execute and succeed.
• Manage location’s profit and loss to optimize sales and profit, analyze COGS and take corrective action if necessary, maintain inventory, project demand changes and adjust labor accordingly, and ensure that cash control/security procedures are followed. When shared review location’s reports regularly for variances, establish and monitor location controls and put product and procedural controls and goals in place for overall improvements.
• Develop and implement strategies to increase average guest tickets and frequency of guest visits.

Guest Service

• Ensure that all guest service in all areas meets or exceeds company standards.
• Establish standards for the leadership team and team members to handle guest concerns.
• Ensure that guest complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied guest becomes a return guest. Manage open complaints to ensure a follow-up process is documented according to location’s protocol, and follow proper reporting to upper management showing guest we value all feedback.
• Understands the importance of speed of service and resolve bottlenecks in workflow.
• Build relationships with return or preferred internal and external guests.

Team Member Leadership

• Accomplish location’s objectives by hiring, training, coaching and developing the location’s leadership team and hourly team members to build a highly skilled and productive team.
• Ensure thorough training and new hire orientations take place; clearly communicate job expectations; monitor each leadership team and team member’s performance and job contributions, provide ongoing and productive constructive criticism for continual team improvements.
• Responsible for effective scheduling and ensuring that the business is properly scheduled to drive sales volumes. Prepare team members’ schedules and approve schedules completed by leadership team to meet staffing requirement for different day parts and different seasonal demands, and to meet established labor goals and budgets.
• Conduct ongoing and formal team member performance communication building sessions to assess and review job contributions and promote successful self-improvement for all team members.
• Role model and enforce all policies and procedures, always maintaining consistent and fair execution.
• Maintain a positive working relationship with all team, fostering and promoting a cooperative and pleasant working environment, which will be conducive to productivity and efficiency.

Health and Safety Standards

• Must be ServSafe® certified or approved equivalent where needed – will help obtain if needed if store assigned has kitchen.
• Ensure that safety in all aspects is the top training priority in location’s operations.
• Ensure that proper handwashing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and always enforce safe handling practices and policies.
• Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines. Ensure that all health, safety and sanitation requirements are met in accordance with federal, state and local standards.
• Train and ensure understanding of location’s leadership on how to react in the event of an emergency such as a worker’s compensation accident, a robbery, weather warnings, etc. Lead the response to such events.

Location Marketing

• Attract new guests and increase sales by developing and implementing strong guest service environment, public and community relations programs, identifying and evaluating local competitors’ marketing, evaluating program results, identifying and tracking changing guest demands. Build a community involvement relationship!

Perform other duties and responsibilities as requested by Owner or Owner’s appointee.

Experience Needed

Required Qualifications

• High School diploma or equivalent required.
• Proven track record of effective leadership in any aspect.
• Convenience store and/or casual dining management experience preferred, but not required – will train!
• ServSafe® certified or approved equivalent where applies – will help obtain if needed.

Skills/Competencies Needed

• Guest focus - strong hospitality and guest service skills, enjoys engaging with guests.
• Trainer and coach - ability to be a strong trainer and coach to others on routines and systems, as well as how to effectively interact with guests and each other.
• Leadership skills - excellent track record of coaching and developing others, and effectively resolving people relations issues. Ability to motivate and retain a strong team, and set a positive and upbeat environment
• Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment. Must be able to set clear goals for the business and actively work to achieve and exceed these goals.
• Technical - proficiency with computers and with Point of Sale systems
• Flexibility and adaptability - willingness to follow directions and a commitment to meet business standards in all you do and all those you encounter being fair and professional at all times.
• Integrity - does the right thing even when no one is looking, honest, earns trust of others, and continually treats others like they matter.

Work Conditions

• Must have the ability to:
• Perform under pressure in a high-volume location including moving and responding quickly for long periods of time.
• Work in and out of different temperature ranges.
• Stand for long periods of time.
• Lift up to 50 pounds.
• Work around allergen products.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Experience level:

• 1 year
• No experience needed

Shift:

• 10 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Ability to commute/relocate:

• Cascade, IA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.